SSVF Case Manager - Mattoon IL

The Salvation Army North & Central Illinois Division Divisional Headquarters Position Title

SSVF Case Manager - Supportive Services for Veteran Families (SSVF) Program - Mattoon/IL-515 CoC

Supportive Services for Veteran Families (SSVF Program) - IL-515 Mattoon, IL

SSVF Region 2 Supervisor

Non-Exempt

Regular, Full Time

205 - Grant Funded

$19.97 - $23.96 Hourly

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life-changing work carried out by The Salvation Army North and Central Division.

• Case Management (70%)
  • Ensure program criteria, referrals and procedures are maintained for SSVF program Veteran participants.
  • Develop a case plan with the participant within one week of enrollment with specific short- and long-term goals, when needed.
  • Schedule regular meetings with participants to review and update goals. Conduct home visits as appropriate.
  • Provide participants linkages to community services as needed.
  • Provide services as needed, eg., court appointments, landlord/tenant conflict resolution, etc.
  • Educate Veterans in life skills such as Resiliency, Tenant Education, and Financial Literacy.
  • Participate in housing searches and schedule housing inspections.
  • Provide intake including required documentation for admission, referral needs, program details and expectations.
  • Conduct outreach, intake, and enrollment activities.
  • Assist Veterans in filing for SSDI/SSI benefits through SSA's SOAR certification program.
  • Using strengths-based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
  • Provide resources and referrals as needed to Veterans and household members.
  • Flex schedule to meet with full-time employed Veterans during non-standard business hours.
  • Ensure client confidentiality in accordance with established procedures and regulations.
  • Performs other duties as assigned as related to the mission and goals of the SSVF Program.
• Administrative Responsibilities (20%)
  • Maintain complete and accurate electronic client records that includes the assessment, eligibility, intake, case plan, documentation of progress, challenges, accomplishments, discharge plan and all follow up contact.
  • Provide electronic detailed case note records.
  • Participate in quality assurance/CARF Task Force Group.
• Collaboration (10%)
  • Attend community meetings and Coordinated Entry By-Name-List reviews.
  • Attend community Veteran events such as Stand Down, Veteran Resource Fairs, etc.
  • Communicate effectively with VA HUD-VASH and Salvation Army personnel.
  • Attend weekly, monthly meetings and annual training events.

• Travel throughout the program's service area is required on a regular basis to meet with Veterans, community partners and to attend mandatory meeting events.

• Bachelor's degree in human services, social work, or a closely related field
• One year of direct, full-time case management experience working with the homeless population and/or working with Veterans
• An in-depth knowledge of VA programs and guidelines
• And/or Veteran status

• Team player, self-starter, and perform well with minimal supervision.
• Must have an interest and ability to work with people of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
• Must be able to work in diverse environments such as homeless shelters, service facilities, streets, offices, hospitals and all other locations as necessary to fulfill program objectives.
• Experience in working with Veteran population and have experience in areas of substance abuse, Veterans assistance and PTSD is beneficial.
• Prior knowledge and training in Critical Time Intervention (CTI), harm reduction, Housing First, Trauma Informed Care, motivational interviewing and conflict resolution is preferred.
• Excellent written and verbal communication skills, including experience or capacity to demonstrate positive interpersonal skills and work as a cooperative team member.
• Proficiency in computer software applications, including demonstrated experience in using email, MS Office applications, internet, and social media platforms.
• Must be able to work days, evenings, weekends and holidays as necessary. Especially in emergent situations.
• Willing to promote the mission of The Salvation Army.

• This individual will only commit The Salvation Army resources that have been allocated or approved.
• This individual will keep the SSVF Region 2 Supervisor and Director of Veteran Services/SSVF Program Manager informed on all critical issues relating to their area of responsibility.
• This individual…