Analyst IV IT Solutions Delivery - HR​/Payroll Systems

Introduction

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications they deliver & support for specific functional areas. This role will lead Solution Delivery execution of mid to large‑size IT initiatives in partnership with the business driving value for Ahold Delhaize USA & our Brands. In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers as needed, follow up to ensure all business services are operationally stable, and monitor supplier performance and execution.

The Analyst is also responsible for making long‑term recommendations for operational improvements and overseeing implementation to improve overall system stability for identified functional areas. The role provides high‑quality technical support, including knowledge updates, configuration and routine application updates, patch management, and continuous improvement expectations.

Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days.
Our core office locations include Salisbury, NC;
Scarborough, ME;
Carlisle, PA;
Quincy, MA, and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full‑time basis.

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
• Responsible for leading primarily mid‑to‑scale projects including driving the following activities:
  • Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
  • Translate business needs identified by either the business and/or production owners into agile stories or waterfall business requirements.
  • Partner with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes.
  • Work with the business and Quality Assurance to build test cases/matrices that will ensure proper testing of solutions prior to production deployment.
  • Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed.
  • Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes.
  • In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover.
  • Participate in Solution Implementation & Post‑Production Hyper Care Support.
• Responsible for and drive all third‑level technical support for application and systems services for a specified functional area.
• Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower‑level Solution Delivery Analysts on a frequent basis.
• Accountable and responsible for performance to deliver on technical support needs and service level expectations. Manages support relationships for mid to large‑size software relationships.
• Responsible for engagement with Engineers and Product Teams to ensure solution delivery and operational support needs are met, and responsible for all technical engagement with senior SMEs and team.
• Lead root cause analysis on complex issues and recommend and implement opportunities for continuous performance improvement of systems.
• Partner with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine operational changes…