First Party Collections

Now is a great time to join Alliance One! As a subsidiary of Teleperformance, Alliance One provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Start your career as a First Party Collections Agent in Maumee, OH with Alliance One, a Teleperformance company and global leader in customer experience. In this role, you will work directly with customers to resolve past due accounts while delivering a professional and respectful experience. This is a great opportunity to build a long-term career in a stable, performance-driven environment.

Training

Schedule:

Monday to Friday, 10:00 AM to 7:00 PM

Hours of Operation:
Monday to Friday 10:00 AM to 7:00 PM

We offer competitive pay and a comprehensive benefits package:

• $17.00 per hour
• Medical, dental, and vision insurance
• 401(k) with company match after 90 days
• Paid time off
• HSA and FSA options
• Employee Assistance Program
• Career growth opportunities within Teleperformance

This is an onsite role based in: 1684 Woodlands Drive, Maumee, OH 43537

As a First Party Collections Agent, you will:

• Manage inbound and outbound calls to collect on past due consumer and commercial accounts
• Work with customers to resolve balances on credit cards and loan accounts
• Maintain compliance while delivering a professional and empathetic experience
• Meet performance goals for quality, productivity, and adherence
• Handle a daily caseload and prioritize tasks effectively

To be successful in this First Party Collections role in Maumee, OH, you should have:

• Strong verbal and written communication skills
• Ability to handle sensitive conversations with professionalism and empathy
• Problem-solving and decision‑making skills
• Ability to multitask in a fast‑paced, structured environment
• Strong attention to detail and organizational skills
• Self‑motivated mindset with the ability to work independently and as part of a team

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Alliance One is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at

Alliance One is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Alliance One is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at

Questions? Please review our privacy notice available at the following  For additional information on Alliance One visit our website at  As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements.

With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution.