Patient Support Call Center - Part-Time

Central Support OH, 1915 Indianwood Circle, Suite B, Maumee, OH 43537, USA

Position Summary:

The Scheduling Coordinator is responsible for providing exceptional customer service through patient communication management and patient education and sales. This individual is responsible for practice success through schedule management and optimization.

• Ensures Quality of Care and Exceptional Customer Service by following up on missed and cancelled appointments
• Triage patient’s needs to schedule appropriately and provide patient education on appointment purpose and expectations
• Make patients aware of insurance eligibility
• Appointment capture and effective schedule management and optimization
• Collecting and entering thorough demographic data and verify its accuracy
• Document duties in a call center – medical environment

• High school graduate or equivalent
• Previous medical office experience preferred

• Polite, professional, and courteous
• Focus on quality care and service excellence
• Proficient in EHR with proven accuracy of data entry
• Proficient with optometric medical terminology and recognition of the exam process
• Effective communication in person, by phone, and in writing
• Superior organizational skills and attention to detail
• Dependable, self‑motivated, proactive, adaptable under pressure

• Physical activity: talking, hearing; sedentary work involving sitting most of the time
• Requires visual acuity to determine accuracy, neatness, and thoroughness of work

• Staff members must meet training expectations within the initial 90‑day probationary period
• Obtaining certification through the optometric certification program encouraged. BVEP will aid all employees eligible for the Employee Career Development Program

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the "Know Your Rights" notice from the Department of Labor.