Patient Support Call Center

Join to apply for the Patient Support Call Center - Full-time role at Midwest Eye Consultants
.

3 days ago — Be among the first 25 applicants.

• Ensure Quality of Care and Exceptional Customer Service through:
  • Patient Communication Management:
    Greet patients in a friendly, professional manner using proper telephone etiquette; follow up on missed and cancelled appointments; triage patient’s needs to schedule appropriately.
  • Patient
    
    Education:
    
    Provide education on the purpose and expectations of their appointment; make patients aware of insurance eligibility.
  • Practice Success:
    Capture appointments; effectively manage and optimize schedules; collect and enter thorough demographic data and verify its accuracy.
• This is a call center medical environment.

• High school graduate, or equivalent.
• Previous medical office experience is preferred.

• Polite, professional, and courteous.
• Focus on provision of quality care and service excellence.
• Proficient in EHR, including proven competency in accuracy of data entry.
• Proficient with optometric medical terminology.
• Recognition of the exam process and ability to record exam details.
• Effective communication in person, by phone, and in writing.
• Superior organizational skills and attention to detail.
• Dependable and self‑motivated.
• Proactive, adaptable, working under pressure to accomplish projects and meet deadlines in a fast‑paced environment.

• Physical activity:
  Talking, hearing.
• Physical requirements:
  
  Sedentary work; involves sitting most of the time.
• Required visual acuity to determine accuracy, neatness, and thoroughness of work.

• Staff members are required to meet training expectations within the initial 90‑day probationary period.
• Obtaining certification through an optometric certification program is encouraged; BVEP will aid all employees eligible for the Employee Career Development Program.

Entry level

Full‑time

Other

Medical Practices

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