Family Services Coordinator

JOB SUMMARY: The Family Services Coordinator (FSC) is responsible for championing Life Connection of Ohio’s mission and values by being an advocate for organ, eye, and tissue donation, ensuring that the wishes of patients and their families are honored while saving lives in our communities.

The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization, conducting a comprehensive medical and social history, and serving as a trusted guide for families and hospital staff during the donation process. The FSC must be able to work outside normal business hours and flex time according to the needs of cases and hospital activity.

KEY RESPONSIBILITIES - Essential Duty or Function Donation Advocacy and Family Guidance Support the life-saving mission of Life Connection of Ohio by facilitating informed authorization for organ, eye, and tissue donation.

Proactively plan family discussions and address potential barriers using available resources. Collaborate with hospital staff beforehand to assess family dynamics and patient prognosis, ensuring the authorization process is timely, effective, and compliant.

Guide families through donation by explaining its life-saving impact, the meaningful legacy it creates, and providing clear information on paperwork, regulations, and policies.

Prepare and support donor families during DCD (Donation after Circulatory Death) or other organ recovery procedures as needed.

Provide emotional support, clear information, and guidance to families throughout the donation process, ensuring their voices are heard and respected.

Follow up with donor families to provide updates and ensure ongoing support after donation.

Honor Patient Wishes Represent the mission and values of organ, eye, and tissue donation with professionalism, helping families understand the lasting legacy of donation.

Team Support and Peer Encouragement Support fellow team members by contributing to a positive, emotionally supportive work environment. Offer encouragement and assistance to colleagues, especially during emotionally intense or complex cases.

Collaborate with Hospital Partners Build strong, respectful relationships with hospital staff, promoting trust, inclusion, and shared commitment to saving lives.

Document and Communicate Accurately Maintain thorough, timely documentation of family interactions and donor information, ensuring seamless coordination with Organ Recovery Coordinators and other partners.

Ensure compliance with HIPAA regulations and organizational policies.

Continuous Improvement Participate in process review and team initiatives to enhance the donation experience for families, hospital partners, and the community.

May perform other duties as required.

Education Requirements Bachelor’s Degree is preferred or equivalent work experience in the related field. Other professional certifications will be considered.

Experience Requirements Previous counseling, social work, work in crisis management or bereavement support experience is preferred.

Skills and Abilities

Must be able to work outside regular business hours.

Requires valid driver’s license and access to an insured automobile or the ability to arrive and depart from work and work-related functions at expected times.

This position requires on-call responsibilities and travel is essential to this position.

Advanced level of sensitivity and advocacy in providing support to grieving families in the hospital setting.

Ability to assess family dynamics as the basis for a support plan.

Able to work well with all levels of personnel in hospital settings and within the guidelines of each institution.

Must be highly accountable and able to work autonomously. Must…