Manager of Family Services

Job Details

Job Location
:
Toledo Office - Maumee, OH 43537

Salary Range
: $81,681.60 - $ Salary

Job Summary

The essential job function is to be responsible for planning, directing and coordinating the Family Services department. The manager is responsible for staff development and implementation of continuing education opportunities. Provides administrative direction to the Family Services team to maximize donation potential in our designated service area. Sets the overall tone and direction of the department and family authorization efforts by Life Connection of Ohio (LCO) staff.

• Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
• Ensures policies are followed in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.
• Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).
• Provides support to family services team throughout the donation process. Administrator on call responsibilities required.
• Evaluates department performance and establishes measurable goals to ensure the organization is maximizing the donation opportunities in our hospitals.
• Coordinates professional growth of assigned staff. Recommends recruitment of potential staff applicants; counsels, reviews performance of assigned staff.
• Oversees the management of departmental inventory.
• Directs the training and development of assigned staff to retain a motivated professional workforce for LCO. Develops and maintains the training plan and competencies for the team.
• Establishes and maintains process improvement and data development projects, including approach reviews. Held accountable to staff authorization rates as outlined within the LCO strategic plan.
• Establishes and maintains positive and effective communication tools with medical professionals and hospital leadership.
• Fulfills additional individual and departmental directives, obligations and responsibilities, as designated.
• Participates in field observation, error tracking and case reviews, identifying and performing re‑training as needed.

Job Specifications

Education
: RN or master’s degree preferred in Social Work, Business or related field

Experience
: 5 years related experience in hospital education, social work, or organ procurement experience is preferred; 3 years previous supervisory/management experience is preferred.

Skills and Abilities
:
Thorough knowledge of word processing, spreadsheet and office automation. Exposure to “not for profit” organizations is helpful.

Licenses or Certificates
: N/A

SUPERVISION
:
Reports directly to the Director of Family Services.

SUPERVISION EXERCISED
:
Provides direct supervision to Family Services Coordinators. Provides indirect supervision to all LCO employees who provide family support.

Working Environment
:
Job is performed in a clean, temperature‑controlled, indoor environment with little exposure to fumes, dust, loud noise, etc. This position spends a large amount of time in hospital(s) in a critical care setting.

Physical Requirements
:
Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Physical Demands
:
Incumbent is required to stand, walk, push, pull, sit, twist, reach overhead, and bend to the floor. Requires manual dexterity for use of hands and wrists.

Visual Demands
:
Incumbent is required to view computer screen for extended periods of time. Requires normal near and far vision, corrected.

Hearing Demands
:
Incumbent receives information through oral communication and communicates via telephone.

Speaking Demands
:
Incumbent exchanges ideas by means of the spoken word; must convey detailed, spoken instruction to others accurately and quickly.

Mental Demands
:
Incumbent will have pressure to meet deadlines, read and comprehend at a level necessary to perform essential job functions, work harmoniously and effectively as part of a work team, and sometimes overcome obstacles to perform adequately.

Travel Demands
:
Typically required to travel by personal vehicle, LCO vehicle, rental car, or commercial aircraft in order to meet all of the essential functions. Incumbent must maintain a current Ohio driver’s license and a safe driving record in accordance with current insurance provider or be able to independently travel within LCO’s service area.