Assistant Branch Manager

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Assist the Branch Manager with overall operation of the branch office and assume full responsibility during any absence of the Branch Manager.

Full-time. Business days and hours are Monday through Thursday 8 a.m. – 5 p.m., Friday until 6 p.m. and Saturday 9 a.m. – 12 p.m.

• Oversee branch operations including answering questions, responding to member requests, problems and complaints, initialing checks, providing system overrides and troubleshooting outages.
• In the absence of the Branch Manager, assume full responsibility of the branch.
• Provide leadership, support and coaching to branch staff so that members experience exceptional service.
• Assist members by opening new accounts and answering questions on disputes and problems regarding credit union products.
• Cross-sell all services of the credit union to members at every opportunity.

• Minimum of a high school diploma or GED plus a minimum of two years related experience and/or training in customer service, preferably in a financial institution.
• Preferred candidate with eighteen to twenty-four months of supervisory experience.
• Must possess organizational skills and ability to multi-task.
• Proficient with the PC, including knowledge of Microsoft Word, Excel, electronic mail and accurate typing and keyboarding skills.
• Professional, well-developed interpersonal skills necessary for servicing credit union members and projecting a positive image as a representative for the credit union.

Notary Public license preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.

If the position is at a branch that has a coin machine, the employee may lift and/or move up to 40 pounds. These include but are not limited to:

• Lifting coin bags
• Lifting totes

The employee's environment is well lit, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level in the work environment is usually moderate.

The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Glass City is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex/gender, national origin, sexual orientation, age, marital status, genetic information, disability, gender identity or veteran status.