Office Manager

Office Manager – Operations & Customer Service

Maumelle, Arkansas, 72113

Company:
Precision Garage Door Services

Location:

Little Rock, AR

FLSA Classification:
Exempt

The Office Manager – Operations & Customer Service is responsible for overseeing and performing daily office operations while providing hands‑on operational leadership in a fast‑paced home services environment. This role ensures scheduling accuracy, administrative efficiency, technician support, and consistent execution of company procedures.

• Oversee and perform daily office operations, administrative workflows, and internal systems
• Oversee and perform scheduling coordination, dispatch support, job documentation, and customer record management
• Oversee and perform invoicing support, job close‑out accuracy, and administrative quality control
• Oversee and perform coordination between office staff, technicians, and management
• Oversee and perform resolution of escalated customer complaints and service issues
• Oversee and perform training, coaching, and operational accountability for office staff

• Experience as an Office Manager or Operations Manager
• Strong organizational and process‑management skills
• Ability to lead and execute in a high‑volume service environment

• Home services or trade industry experience
• Familiarity with scheduling, Service Titan and Microsoft 365

This position is classified as exempt under the Fair Labor Standards Act.

Seniority level:
Mid-Senior level

Employment type:

Full‑time

Job function:
Administrative

Industries:
Construction