Site Support Specialist - Maumelle​/North Little Rock

Are you passionate about helping children succeed? Do you want to join a team of dedicated professionals committed to creating an environment where children thrive? At Pediatrics Plus, we work to empower children to conquer their world. Pediatrics Plus is a specialized pediatric healthcare provider. We are committed to helping children succeed in all stages of life through evidence-based therapy and education, diagnostic services, state-of-the-art facilities, specialized equipment, family support, and community investment.

Join us as a Site Support Specialist
!

• Competitive Pay
• Paid Time Off – 15 Days Annually
• 401K with Company Matching
• Company Discounts & Incentives
• Professional Development and Leadership Growth Opportunities
• State of the Art Facilities & Technology
• Hours:
  
  7:30-4:30

The Site Support Specialist provides customer service,clerical, and administrative support for therapy, ABA, and preschool operations. They serve as a liaison for communication between site and centraladministrativeteams.

• Greetsclientsand families as they arrive and directs them to appropriate areas as needed.
• Checks in clients, family, and visitors viasoftwareand communicates with appropriate leadership regarding parent/visitor.
• Receives phone calls for therapy and preschool operations. Answers questions/provides support as indicated or transfers call to appropriate department.
• Understands internal processes required for astudent andclientto receive services.
• Assists with tours for families.
• For preschool and therapy, provides Welcome and Enrollment Packet to family, assures payment is received per funding source, and processes all items appropriately.
• Processes paperwork between site and central administrative team as outlined in process manuals.
• Fulfills all requests for medical records.
• Manages outgoing and incoming mail, scanning and distributing appropriately.
• Updates scheduling software throughout the dayandcommunicates cancellations to appropriate personnel.
• Manages waiting list through communication with the family.
• Makes needed correction sand updatesinsoftwaresystems.
• Prepares needed materials for onboarding of newly enrolled clients.
• Makes badges for newteam member sand students.
• Updates mailbox labels,postedclassroomrosters,andclassroomscheduleasneeded.
• Orders supplies for site and stocks supplies as they arrive: workrooms, offices,and janitorial.
• Ensures reminders are communicated aboutthe monthly theme for team member of the month recognition andthat all corresponding tasks for Team Member of the Month and Quarter are completed.
• Provides lunch coverage as needed.
• Provides assistance in kitchen for plating and delivery of food daily.
• Ensures all special events are planned, communicated, and implemented in a timely manner as directed by leadership.
• Transportation responsibilities:
  • Medicaid transportation daily forms and the printing of new transportationlogsandvanreports
  • Vanreimbursementpaperworktoassistfamilies
  • Scanning and saving all transportation documentation
• Collects,scans,andsavesallclassroomrosters,diaper charts,andattendancesheets. Updates these items as needed.
• Assistswithdrop-offandpick-upofclientsdaily as needed.
• Completes buildingsetupanddailygroundsinspection,includingplaygroundenvironment,toensure safety and welfare of all clientsis maintained.
• Displaysandexhibitsabilitytoworkonateamandcommunicateeffectively.
• Ensures all closing duties are complete at the end of each day.
• Communicateswithteammembersandoutsideproviderswithclarityandinaprofessionaland timely manner.
• Promotes a friendly atmosphere for families,team members, and visitors.
• Responds positively to feedback concerning job performance.
• Theafter-careleadershipdutiesandtasksbegindailyattheconclusionofEIDTservices approximately from 4:00 – 5:00 pm.
• Oversees after-careteam memberstaffingto ensure itisadequateandmeets required ratios.
• Communicates any needs or concerns with leader.
• Participates in one-on-one meetings with leader.
• Mayperformotherrelatedandnon-related duties,as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma or equivalent.

• Ability to communicate effectively and professionally with a wide variety of people.
• Must be able to work withclientsbirth to age 21 and families who are at risk.
• Strong organizational skills with attention to detail and accuracy.
• Computer skills which includea working knowledge of…