Mortgage Banking Officer

At First Service Bank, service is our middle name. We strive to exceed our customers’ expectations by creating a remarkable customer experience daily.

Our associates are relationship-builders who work to understand our customers’ needs.

First Service Bank | Mortgage Banking Department

Location:
Maumelle, Arkansas

Are you passionate about helping people achieve their home ownership dreams? Do you enjoy building relationships, growing your business, and making a meaningful impact in your community?

First Service Bank is looking for a motivated, relationship-driven Mortgage Banking Officer to join our growing team!

At First Service Bank, we believe banking is about more than transactions. It's about people, relationships, and creating opportunities that make a difference.

We're looking for someone who combines mortgage lending knowledge with a passion for customer service, business development, and helping borrowers navigate one of life's biggest financial decisions.

As a Mortgage Banking Officer, you'll help customers explore home financing opportunities while developing strong relationships with referral partners, community members, and fellow bankers.

You’ll play an important role in growing our mortgage business while delivering the personalized service First Service Bank is known for.

Your responsibilities will include:

• Develop and maintain relationships with prospective borrowers, real estate professionals, referral partners, and community contacts.
• Originate mortgage loans in accordance with approved bank programs, lending guidelines, and regulatory requirements.
• Guide borrowers through the mortgage application process, helping them understand available financing options and next steps.
• Evaluate borrower information and documentation to identify appropriate mortgage financing solutions.
• Maintain an active mortgage loan pipeline, monitor application progress, and communicate with customers throughout the lending process.
• Partner with mortgage processors, underwriters, closers, and other team members to support accurate and timely loan processing.
• Ensure mortgage applications, disclosures, and supporting documentation are complete and submitted within required time frames.
• Develop new business through community involvement, relationship building, and market outreach.
• Collaborate with First Service Bank branches to identify mortgage opportunities and strengthen internal referral relationships.
• Recognize opportunities to connect customers with additional banking products and services.
• Maintain accurate loan records and comply with applicable lending regulations, investor guidelines, and bank policies.
• Participate in ongoing professional development, product training, and mortgage banking initiatives.

We're looking for someone who enjoys connecting with people, takes ownership of their results, and understands the importance of delivering an exceptional lending experience.

Qualifications:

• High school diploma or GED required; bachelor's degree preferred.
• Demonstrated experience in mortgage loan origination or related lending.
• Ability to develop referral relationships, generate business opportunities, and manage an active mortgage loan pipeline.
• Working knowledge of mortgage lending products, borrower qualification requirements, disclosures, and investor guidelines.
• Active NMLS registration and other credentials required for assigned mortgage lending activities.
• Proficiency in Microsoft Word, Excel, and mortgage lending systems.
• Strong sales, relationship-building, and customer service skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage…