Team Leader, Management

Overview

Join H&R Block as a Team Leader to lead a customer-centric team and accelerate the seasonal tax business by managing a single tax office. You’ll provide front-line leadership, develop associates, deliver an outstanding client experience, and drive office growth.

• Lead and develop tax office associates to meet deadlines, quality standards, priorities and goals
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Serve as point of contact for escalated client service concerns
• Schedule clients and resolve conflicts; create associate work schedules and ensure accurate timekeeping
• Lead daily team meetings and communicate essential information
• Prepare tax returns as required
• Conduct timely performance reviews and address associate issues with the Associate Relations Center

• Prior experience in customer service, shift leadership, or similar roles; experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuing education and ability to meet IRS/state requirements
• Computer proficiency with MS Office; ability to work independently; strong customer-centric mindset
• Flexible schedule and ability to adapt to business needs
• High school diploma or equivalent or higher

We invest in our people’s total well-being with benefit offerings designed for health, wellbeing, and financial wellness. Includes Employee Assistance Program, Wellbeing program Better You, neurodiversity and caregiver support, discounts on everyday items, and benefits with eligibility:
Medical, 401(k), and Employee Stock Purchase Plan. See  for details.

We are committed to a Connected Culture where trust and care help everyone belong. You will work in an environment recognized on Best Companies lists and supported by colleagues who help each other grow.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.