Crisis Services Professional - On Call

Location:Adams & Juneau Counties, WI (must live within 1 hour)
Schedule:Overnights (4:30 PM–8:00 AM), Weekends (24‑hour shifts), plus limited daytime hours for meetings/training
Pay:

$26/hour
when responding to crisis calls

$20/hour
for non‑crisis work

Shift stipend
for on‑call coverage

Employer:Lutheran Social Services of Wisconsin & Upper Michigan

Lutheran Social Services is excited to expand our Crisis Team in Adams and Juneau Counties. We are seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies.

This role offers a flexible on‑call schedule
, including options for 8 or 16 hour shifts
starting at either 4:30 PM or 12 AM. While most responsibilities occur during on‑call hours, some daytime availability is required for supervision, staff meetings, and training.

Respond to crisis calls and provide mobile crisis response
when needed

Conduct risk assessments
and determine appropriate interventions

Provide brief crisis counseling and follow‑up services

Meet with clients in homes, hospitals, law enforcement settings, or community locations

Respond to potential suicide or emergency calls

Gather information from interviews, records, and collateral contacts

Assess client needs and connect them to appropriate community resources

Maintain strong working relationships with county staff, law enforcement, courts, and community partners

Document all client interactions in compliance with county, state, and federal requirements

Identify gaps in services and recommend improvements

Stay informed on laws, procedures, and best practices related to crisis services

Support the mission, vision, and values of LSS

Perform additional duties as assigned

Bachelor’s degree required
in Human Services or a related field(Examples: criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation)

Minimum one year of experience
working with mental health clients strongly preferred

Knowledge of community resources

Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55

Strong crisis assessment and decision‑making skills

Ability to work independently, multitask, and maintain professionalism under pressure

Ability to build effective relationships with diverse populations

Valid driver’s license and reliable transportation

Satisfactory motor vehicle record per LSS Driver Safety Procedure

Ability to meet LSS auto insurance requirements

Must be able to arrive in Adams or Juneau County within 1 hour
when responding to crisis calls

Occasional day travel as needed

• Competitive crisis response pay

Supportive team environment

Opportunities for professional development and training

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer.

Yes . Ability to travel on day trips as required.

Bachelor Degree or better in Hum. Serv. or Related Field.

Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.