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Inside Sales Strategic Account Manager Telesales
Job in
Mayfield Heights, Cuyahoga County, Ohio, USA
Listed on 2026-10-18
Listing for:
State Industrial Products Corporation
Full Time
position Listed on 2026-10-18
Job specializations:
-
Sales
Account Manager, Inside Sales, Sales Representative
Job Description & How to Apply Below
- Serve as the primary point of contact for assigned customer accounts
- Drive account growth by reactivating inactive customers and recruiting new business
- Provide exceptional customer experience through consistent communication and support
- Deliver accurate pricing, product, and service information to customers
- Place and monitor customer orders to ensure timely and accurate shipment
- Maintain detailed customer interactions and activity in the CRM system
- Monitor open invoices and follow up on outstanding payments
- Resolve customer issues related to quotes, orders, and invoices promptly
- Introduce and promote new products and services to existing accounts
- Execute assigned sales campaigns and activities from the Galley Management System
- Collaborate with Field Sales teams and leadership to support broader territory objectives
- Report customer and market insights to Field Sales and Management
- Maintain up-to-date product knowledge and complete required training and certifications
- Organize and manage customer information and sales documentation efficiently
- College degree preferred; equivalent professional experience accepted
- 1–3 years of inside or phone-based customer selling experience
- Strong outbound and inbound phone sales skills
- Proficiency with ERP (SAP preferred), CRM (Siebel preferred), and other web-based systems
- Competency in Microsoft Office applications
- Strong problem-solving and decision-making abilities
- Excellent verbal and written business communication skills
- Ability to quickly learn product offerings and effectively communicate value to customers
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