Client Success Manager Mountain, or Pacific US Time Zone

About Clear Gov

Our mission is to create easy-to-use software to help local governments plan, budget and report better. Clear Gov is a rapidly growing, venture-funded SaaS company that offers a complete planning, budgeting and financial reporting suite that enables local governments to plan, build, and present their financials more efficiently and effectively. We’re a mission-driven company that envisions a world where modern software enables every local government to best serve and improve its community.

Our software is utilized nationwide by more than a thousand towns, cities, school districts, and other local agencies who are part of the Clear Gov community, and we’re adding more every day. We’ve been named to the “Gov Tech 100” for eight years running, and we’re on Bost Inno’s “50 On Fire” list, as well. Clear Gov earned a place on the Inc.

5000 list of America’s Fastest Growing Companies for five consecutive years: 2021, 2022, 2023, 2024, and 2025.

The Clear Gov team is a tight-knit group of talented folks who are passionate about our mission and committed to building a positive, productive company culture. We believe in a work-hard/play-hard environment, and every day, we strive to get better at our work, all while being considerate, trustworthy, and transparent in everything we do.

We’re looking for a Client Success Manager (CSM) with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of Clear Gov’s civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they’re realizing from Clear Gov as well as driving renewals of annual subscriptions.

The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

• Proactively manage a portfolio of ~125 municipal clients to deliver continuous value
• Advise clients on best practices for all products in the Budget Cycle Management suite
• Consistently demonstrate knowledge of municipal finance best practices and stay up to date on requirements in the states you work with
• Build strong client relationships by maintaining a high level of engagement, adoption, and communication
• Conduct annual account performance planning and reviews with each client in your portfolio
• Work closely with other members of the Clear Gov team to fulfill client requests
• Successfully renew annual client subscriptions and uncover cross-sell opportunities for members of the Sales team
• Secure references, testimonials, and case studies
• Keep internal systems current by logging communications, updating fields, and entering notes
• Communicate client feedback to Clear Gov product development regarding enhancements and usability improvements
• Collaborate on process and system modifications to improve team success and enable growth

• 3 to 5 years of experience in customer service or a customer success position is strongly preferred
• Exceptional ability to build strong client relationships by maintaining a high level of engagement, adoption, and communication
• Proven ability to manage a portfolio of 100-125 clients of varying sizes, product mix, and budget cycles
• Proficiency in mastering the features and functionality of multiple SaaS applications
• Deep understanding of client concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• Must be able to organize, prioritize, and execute short-term and long-term tasks with attention to detail and timing
• Google Suite, Churn Zero, and Salesforce experience preferred
• Experience working with local governments and school districts is a definite plus

• Self-motivated, self-starter with a zeal to win
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver who enjoys cracking difficult nuts
• Quick study – able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to…