IT Systems & Infrastructure Engineer

Location

On-site -- Maynard, Massachusetts

Reports To

CIO

Employment Type

Full-time

Department

IT

Requirement

Must be legally authorized to work in the United States. Wildlife Acoustics is unable to sponsor or take over sponsorship of employment visas for this role.

Wildlife Acoustics is a leading provider of wildlife acoustic monitoring technology, developing innovative tools that help researchers, conservationists, and environmental professionals study and protect wildlife around the world.

We are proud to be an employee-owned company through an Employee Stock Ownership Plan (ESOP). We believe in building a workplace where employees can make meaningful contributions, share in the company's long-term success, and take pride in the work we do together.

Our technology supports important conservation efforts globally, and behind the scenes, our IT infrastructure plays a vital role in keeping our business connected, secure, and running smoothly.

We're looking for an experienced, versatile, and motivated IT Systems & Infrastructure Engineer to join our team and help manage, maintain, and improve our global IT environment.

This is a hands-on position with a broad range of responsibilities, including cloud infrastructure, Linux and Windows systems, networking, cybersecurity, business applications, software integrations, and employee IT support.

You'll work closely with our current IT leadership, gaining an in-depth understanding of our technology environment while progressively taking on greater responsibility for its operation, improvement, and long-term direction.

This position offers a unique opportunity for an experienced IT professional who enjoys technical challenges and is interested in growing into a leadership role with long-term ownership of the company's IT systems and infrastructure.

We're looking for someone who enjoys solving problems, values reliable and secure systems, and brings both technical expertise and a collaborative, service-oriented approach to their work.

• Maintain, monitor, and improve our AWS cloud infrastructure, Linux and Windows systems, networking, and related services.
• Troubleshoot technical issues, optimize system performance, and proactively identify opportunities to improve reliability and efficiency.
• Manage software installations, server updates, system configurations, backups, and disaster recovery procedures.
• Support Docker-based applications, deployment workflows, and infrastructure automation.
• Participate in planning, evaluating, and implementing new infrastructure technologies and services.
• Develop and maintain technical documentation, operating procedures, and system architecture information.
• Progressively assume ownership of infrastructure systems and projects as you become familiar with our environment.

• Support the business systems that power our operations, including eCommerce, ERP, CRM, CMS, and associated databases.
• Administer and troubleshoot services such as Net Suite, Google Workspace, email, Zoom, Slack, Git, and other business applications.
• Work with internal teams to understand business needs, resolve technical issues, and improve application integrations.
• Maintain and enhance backend services, APIs, scripts, and automation tools.
• Collaborate with developers and business stakeholders to implement reliable and practical technical solutions.

• Help maintain a secure IT environment, protecting company systems, employee information, and customer data.
• Implement cybersecurity best practices, including patch management, system hardening, access…