Area Supervisor

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Below is a professional job description tailored for Wallace Finance Companies for an Area Supervisor overseeing a district of 10-15 stores and approximately 20-30 employees. It is written in a format suitable for an internal position description, hiring document, or HR job posting.

Wallace Finance Companies

Department:
Operations

Reports To:

Regional Manager or Director of Operations
Position Type:
Full-Time, Exempt/Non-Exempt as Classified by the Company
Area of Responsibility: 10-15 Branch Locations
Team Oversight:
Approximately 20-30 Employees

The Area Supervisor is responsible for the overall performance, operational effectiveness, employee development, and customer service standards of 10-15 Wallace Finance Companies branch locations within an assigned district. This position provides leadership, direction, and accountability to branch managers and employees to ensure the district meets or exceeds company goals for loan production, collections, profitability, customer satisfaction, compliance, and portfolio quality.

The Area Supervisor serves as the primary connection between corporate leadership and branch operations, ensuring company policies and procedures are consistently implemented across all locations. This individual must demonstrate strong leadership, sound business judgment, financial services knowledge, and the ability to develop employees while driving measurable results.

1. District Performance and Financial Results

Oversee the financial and operational performance of 10-15 branch locations.

Establish performance expectations and monitor progress toward company goals for loan production, collections, revenue, profitability, and portfolio quality.

Review branch financial reports, key performance indicators, delinquency trends, and operating expenses to identify opportunities for improvement.

Develop and execute action plans for underperforming branches.

Promote responsible lending practices, sound credit decisions, and effective collection strategies.

Ensure branches operate efficiently while maintaining strong customer relationships and sustainable growth.

2. Leadership and Employee Development

Supervise, coach, and develop approximately 20-30 employees, including branch managers and other branch personnel.

Establish clear expectations, provide regular feedback, and hold employees accountable for performance.

Conduct branch visits, employee meetings, performance reviews, and leadership coaching sessions.

Identify training needs and support employee development, succession planning, and internal promotion opportunities.

Assist with recruiting, interviewing, hiring, onboarding, and retention of qualified employees.

Address employee performance concerns promptly and consistently in accordance with company policy.

Build a culture of teamwork, professionalism, accountability, and continuous improvement.

3. Branch Operations and Compliance

Ensure all branches follow company policies, operating procedures, internal controls, and applicable federal and state laws and regulations.

Conduct regular branch audits, operational reviews, and file reviews to verify accuracy, documentation, and compliance.

Ensure loan applications, underwriting decisions, account documentation, cash handling, and recordkeeping meet company standards.

Monitor compliance with applicable consumer lending, fair lending, privacy, debt collection, and consumer protection requirements.

Identify operational risks, policy violations, and control weaknesses, and implement corrective action as needed.

Escalate significant compliance concerns, suspected fraud, and other material risks to the appropriate company leadership.

4. Collections and Portfolio Management

Monitor delinquency, charge-offs, recoveries, and other portfolio performance indicators across the district.

Ensure branch managers maintain consistent collection practices and follow approved company procedures.

Review collection performance and establish corrective action plans when results fall below expectations.

Support branches in resolving challenging accounts and improving repayment performance.

Balance collection effectiveness with…