Retail Store Manager

Position Supervises

Assistant Manager I, Assistant Manager II, Customer Service Manager(s), Sales Associate(s)

IF THESE SIX PHRASES DESCRIBE YOU, WE NEED YOU ON OUR TEAM!

Ready to work Strong interpersonal skills

Eager to learn

Positive attitude

Dependable

Team player

Must have five years supervisory experience and merchandising skills. Must have excellent customer service skills. Must feel comfortable addressing employee and customer concerns. Must be able to work the full scope of operation hours. Must have clean criminal record and MVR. Driver's license and insured vehicle required. Fulltime with benefits. No late hours. Salaried position. The Store Manager is responsible for managing the retail store’s daily operations, including the production room activities and the sales floor, providing an optimum shopping environment for the customers.

This includes customer service, stocking, merchandising, inventory control, budgeting, and record keeping. Also included are the overall production efficiency, housekeeping standards, safety standards, loss prevention, and coordination of merchandise flow. The Store Manager is responsible for clearly defining roles, responsibilities, and requirements for their direct reports and holding each accountable by setting specific performance expectations, providing necessary training and development, personally following up, and giving consistent and candid feedback.

• Responsible for the assigned store's sales, profit, and marketing plan; evaluates sales results against plan and inventory levels and takes appropriate action as necessary.
• Controls costs related to store operations following budgeted allowance.
• Ensures that proper merchandising, visual displays, and space allocation follow merchandising plans to meet projections for sales per square foot and average sales per transaction.
• Interviews, trains, supervises, evaluates, and coaches employees to ensure adequate staffing of the store.
• Completes all personnel records and reports while maintaining the confidentiality of the employee and the company.
• Conducts regular monthly store meetings, which include a focus on safety in-store operations and provides feedback to management to enhance the communication process.
• Ensures all employees provide friendly, courteous customer service and satisfaction; responds to requests for management assistance in a helpful and accommodating manner.
• Supports the mission of Goodwill by exhibiting a willingness to employ and supervise persons with barriers to employment; trains, supervises, and evaluates clients/trainees assigned to the store in consultation with vocational staff.
• Responsible for the accurate handling of donated assets; verifies quantity, quality, and dollar value of merchandise received in the store; evaluates the pricing of goods and makes and reports any necessary adjustments according to established procedure.
• Follows company pricing guidelines to determine the value and price of some merchandise, such as housewares, shoes, books, and electronics.
• Completes all reports and documents that are to be submitted on a daily, weekly, and monthly basis; ensures the accuracy and timeliness of all written reports.
• Controls inventory and loss of merchandise due to errors, internal shrinkage, and shoplifting; takes appropriate action to prevent such losses.
• Ensures that a member of management oversees store operations in the absence of the Store Manager.
• Maintains security of all cash and store receipts; arranges daily deposits to be taken to the bank by authorized management personnel.
• Directs and monitors Assistant Managers and CSM in managing their assigned areas of responsibility.
• Attends all virtual and in-service meetings and training sessions.
• Represents the company and its mission within the community; promotes the store by interacting with other business leaders and participating in community events; activities will be coordinated with the Chief Marketing & Development Officer, Vice President of Retail, and the District Retail Manager.
• Observes retail competitors’ practices and evaluates the impact of the competition on Goodwill operations.
• Performs…