Assistant Manager

Job Information

Job Title: Assistant Manager
Location: McAlester, OK
Department: Operations
Reports to: Store Manager
FLSA Status: Non‑Exempt
Hourly Pay: $10.00 – $13.50

The Assistant Manager assists and consults the Store Manager with overall operations and administrative duties, including determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager is knowledgeable in each product area or department, upholds policies and procedures, and promotes outstanding customer service and merchandise. The Assistant Manager assumes supervisory control in the Store Manager’s absence and is trained in Store Manager responsibilities.

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility for the entire store in the absence of the Store Manager.
• Assist with overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers across all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained and provide extraordinary service during peak periods.
• Produce and give extraordinary customer service highlighted in the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and reporting potential fraud risk.

Supervises employees in the absence of the Store Manager, carrying out interviewing, training, planning, assigning, directing work, and resolving problems in accordance with the organization's policies and applicable laws.

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
• Team‑player, passionate about outstanding customer service and selling merchandise.