Billing Analyst

Department: Accounting
Pay Rate: $16.00 per hour
Schedule: Monday–Friday, 8:30 AM–5:30 PM
Employment Type: Full-Time

The Billing Analyst is responsible for supporting the company’s billing and invoicing operations. This position maintains accurate and up-to-date billing information, reviews invoices and receiving documentation, resolves billing discrepancies, and prepares financial and billing reports for management.

The Billing Analyst will work closely with the Accounting team, warehouse, other departments, and customers to ensure billing accuracy, timely invoicing, and proper account maintenance.

• Analyze billing procedures and identify opportunities for improvement.
• Manage billing for various customer accounts across company warehouse operations.
• Verify with warehouse and other departments that orders have been fulfilled before invoicing.
• Review and adjust invoices and statements as needed.
• Review invoices and receiving documents to ensure billing accuracy.
• Collaborate with other departments to resolve billing discrepancies.
• Investigate and resolve errors related to customer billing, accounts, and billing reports.
• Communicate with customers and internal departments to clarify and resolve billing issues.
• Ensure customer billing accounts are set up correctly according to their requirements.
• Maintain accurate billing records and update company databases as needed.
• Prepare reports and meet established billing deadlines.
• Respond to customer complaints and assist with billing-related concerns.
• Follow company billing procedures, policies, and compliance requirements.
• Follow guidelines and activities related to the QMS (ISO 9001) and CTPAT programs.
• Perform other duties as assigned.

• High school diploma or GED required.
• Some college preferred.
• 1–2 years of experience in administration, accounting, billing, or a related area.
• College diploma or bachelor’s degree in Accounting, Finance, or a related field is preferred.
• Bilingual in English and Spanish required.

• Strong attention to detail and accuracy.
• Good typing and computer skills.
• Strong organizational and analytical abilities.
• Ability to multitask and prioritize responsibilities.
• Strong customer service and communication skills.
• Ability to work cooperatively and effectively as part of a team.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to work effectively in a fast-paced environment.
• Ability to remain professional and composed when handling stressful or challenging situations.
• Strong problem-solving and decision-making abilities.
• Ability to communicate effectively both verbally and in writing.