Sales Coordinator

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At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master‑planned communities and constructing high‑quality, energy‑efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list and is on an aggressive growth trajectory to serve more communities across South Texas.

Benefits

Of Being a Part Of Our Team Include

• Competitive Compensation including Bonus & Profit‑Sharing Programs
• Health Care – Medical/Dental/Vision/Prescription Drug Coverage along with Robust Supplemental Plan Options
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)
• Reward and Recognition Programs

Role Mission

As a Sales Coordinator, your job entails supporting the Sales Team by executing a variety of administrative and clerical responsibilities that enhance the customer experience. This entry‑level position is responsible for providing excellent customer service at the Esperanza Homes Design Studio by receiving visitors, greeting, welcoming, directing, and announcing them appropriately as needed. In addition, the Sales Coordinator supports the Sales Team by executing duties that enhance productivity and efficiency, upholding our Rhodes Core Values and supporting the accomplishment of our organizational purpose to create beautifully engaging communities.

Measured

Performance Goals

• Supports Lot File Maintenance
• Supports Schedule Archiving
• Supports Design Center Staffing
• Supports HALO Requests Processed

Accountabilities Esperanza Homes Design Studio

• Welcome, receive and direct guests as required
• Support with administrative and clerical duties as assigned
• Contact On‑site Sales Consultant for customers seeking a tour with a Sales Consultant
• Open and close welcome center per scheduled hours

Lot File Maintenance

• Supports maintaining digital and hard lot files for all sales‑related documents
• Supports ensuring all sales documents are filed in the correct One Drive
• Supports sharing relevant One Drive files with financing partners
• Supports creating and closing out lot files in current builds and past builds folders
• Supports archiving schedules in Mark Systems and performing lot file audits

Plan Changes and Cancellations

• Supports assisting the sales team in changing a customer’s lot selection, floorplan, elevation, or community
• Supports with kick‑out and re‑price cancellations
• Supports with verifying the accuracy of our interactive map

Preparation for Closings

• Receive and catalog house keys
• Receive and catalog mailbox keys
• Receive and catalog garage remotes
• Prepare closing packets for Sales Managers

CRM Management

• Supports with spot checking CRM data daily
• Supports with verifying that everything received is also accounted for in the CRM’s data
• Supports with using automated reports in Hub Spot to identify errors and address them with the sales team

Start Requests

• Add Starts to “Start Requests Received” file
• Log Design and Structural options spent in Mark Systems

ITK Schedule and HALO Management

• Supports with creating customer portals and mark Homeowner Portal completed in ITK
• Supports with adding customers to the excel merge file once customer portals are created
• Supports with adding merge file with addresses for every home
• Supports with adding weekly SPEC home lawn maintenance requests in HALO
• Supports with processing HALO tickets daily as received

Report Generating

• Supports with preparing and comprehending automated reports used weekly
• Supports with searching for data and input in reports accurately
• Supports with sending weekly reports via email to our mortgage, title, and vendor partners
• Supports with sending monthly report of ratified…