Rhodes Service Coordinator

Description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas.

Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

• Competitive Compensation including Bonus & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)

As a Rhodes Service Coordinator, you will provide essential administrative and coordination support for both the Rhodes Home Service and Landscaping departments. You will serve as the central point of contact for all incoming service and maintenance requests, ensuring each is handled promptly, accurately, and with exceptional professionalism. Your role is vital in scheduling and dispatching resources, maintaining clear communication between departments, and ensuring smooth day-to-day operations.

You are part of the broader Property & Services team and play an important role in supporting our organizational purpose to create beautifully engaging communities.

• Serves as the first point of contact for all incoming service inquiries related to Home Service and Landscaping
• Provides transparent, timely, and professional communication to customers, vendors, and internal teams, ensuring a unified, consistent message
• Accepts and routes phone calls, emails, text messages, and other correspondence to the appropriate parties as efficiently as possible
• Greets and assists customers or visitors who walk into the Tres Lagos Construction Park office, ensuring a positive and professional experience
• Maintains a courteous and solution-focused approach when managing inquiries or complaints

• Coordinates all incoming service requests, follow-ups, and correspondence between customers, technicians, subcontractors, and department directors
• Ensures requests are logged and tracked accurately in company systems (e.g., Pest Pac, Mark Systems, or equivalent)
• Upon receiving a service request, promptly schedules the necessary inspection or technician visit and confirms all details with the customer and assigned team members
• Monitors progress of open service requests to ensure timely completion and proper documentation
• Follows up with service and landscaping technicians to ensure they understand and are following their scheduled assignments

• Maintains shared calendars for service and landscaping technicians to ensure clear visibility of appointments, workloads, and availability
• Coordinates scheduling changes as needed, communicating updates to all impacted parties
• Works proactively to minimize scheduling conflicts and service delays
• E…