Customer Service Representative

Allstate Insurance:
Ignacio Puente is an insurance company located at 4210 N 23RD ST, McAllen, Texas. We specialize in offering a variety of insurance products and services to meet the diverse needs of our clients.

This is a full‑time on‑site role for a Customer Service Representative located in McAllen, TX. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include responding to customer calls, managing policy updates, and resolving any issues or concerns with a focus on delivering outstanding service.

• Customer Service, Customer Support, and Customer Experience skills
• Ability to handle customer inquiries and ensure customer satisfaction
• Strong communication and problem‑solving skills
• Proficiency in using customer service software and tools
• Excellent interpersonal skills with the ability to work as part of a team
• Previous experience in the insurance industry is a plus
• Fluent in English and Spanish
• High school diploma or equivalent; additional education or certifications in related fields are beneficial

Entry level

Full‑time

Insurance

McAllen, TX