Overnight Bilingual Customer Support Specialist; McAllen

Overnight Bilingual Customer Support Specialist
Location: McAllen, TX (In-Office)
Shift: Full-Time, Overnight l 40 hrs/week (Requires one weekend day and holidays)

At Answer One, you will deliver exceptional, multi-language support to a wide array of clients, including healthcare practices, residential communities, corporate agencies, and more! In this position, you will handle high-volume inbound calls, capturing and routing critical messages with speed and precision. We operate a strictly inbound call center so there are no sales, telemarketing, or solicitations involved. To ensure your long-term success, we provide complete, hands-on training using our state-of-the-art call processing systems and tools.

Because we serve both English and Spanish speaking caller communities, candidates must demonstrate verbal and written communication in both languages, providing clear translation and message relay as needed.

We are seeking motivated, team-oriented professionals looking for a lasting career path. Ideal candidates bring:

• Fluent bilingual capabilities in English and Spanish with a clear, positive phone demeanor.
• Strong written communication skills (grammar and spelling accuracy).
• A typing speed of at least 35 WPM.
• Exceptional punctuality, personal accountability, and a strong work ethic.

• Base Rate: $16/hr
• Attendance Premium:
  Earn an additional rate boost up to $18.50/hr base equivalent through our perfrect attendance program (covering shift punctuality, return-from-break timing, and full shift completion).

• Employee Stock Ownership Plan (ESOP):
  Become an owner and share in company growth!
• Health and Wellness:
  Complete Medical, Dental, and Vision coverage.
• Financial Security:
  Traditional 401(k) with company match, plus a complimentary life insurance policy.
• Time Off & Support:
  Paid Vacation and access to Legal Assistance resources.

Answer One is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.