CSR Sales Representative; Bilingual English​/Spanish

Position: CSR Sales Representative (Bilingual English/Spanish)
Position Overview:

We are seeking a highly motivated and professional Bilingual Customer Service Sales Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and actively promoting our products and services. Fluency in both English and Spanish is essential for effective communication with our diverse customer base.

Key Responsibilities:

Handle incoming calls from customers promptly and professionally.

Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.

Identify customer concerns and resolve them effectively to ensure a positive experience.

Utilize problem-solving skills and product knowledge to address inquiries and complaints.

Strive to provide swift resolutions to customer issues and inquiries, maintaining efficiency while ensuring accuracy and quality in interactions.

Engage with customers to understand their needs and preferences, offering personalized solutions and recommendations to meet individual requirements.

Actively promote our products and services during customer interactions, utilizing upselling and cross-selling techniques to maximize sales opportunities.

Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.

Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary.

Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines

Attend necessary sales and customer service training sessions.

Execute local store marketing initiatives and other marketing efforts.

Represent the company in all business-related activities.

Perform other duties as assigned.