Bert Ogden Bmw Service Advisor

SUMMARY

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

• Greet customers in a timely, friendly manner and communicate to determine the nature of the mechanical problem.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
• If additional work is needed, explain the details to the customers, including the additional cost and time consideration.
• Follow up progress of each repair order during the day. Contact customers by telephone regarding changes in the estimate or time promised. Record changes on repair order in approved fashion.
• Handle telephone inquiries regarding work in process and appointments and return phone calls promptly. Deliver vehicles to customers and answer any questions.

• General knowledge of mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.

• Must have a valid Texas Driver’s license with an acceptable and safe driving record.
• Must be 21 years old or older.
• Must pass a drug test screening.
• Must pass a background check screening.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing