International -Domestic Banker

Job Details:

Job Location:

Lindberg - McAllen, TX, Salary Range:
Undisclosed, JOB SUMMARY

The International Banker I provides full-service banking to international and domestic customers. The position manages assigned international and domestic customer relationships and packaged-product accounts, supports onboarding and ongoing servicing requirements, and performs the full range of Personal Banker I functions. The role requires accurate execution, regulatory compliance, service excellence, relationship development, and achievement of individual and department goals.

• Creates a welcoming environment and communicates professionally and effectively with customers and team members.
• Demonstrates a strong commitment to service excellence and consistently delivers high-quality customer service to international and domestic customers.
• Provides full-service banking to international customers and manages assigned portfolio and/or packaged-product accounts in support of individual and International Department goals.
• Collects and analyzes documents and information from prospects and customers requesting new accounts; prepares the applicable memorandum and supporting NRA or FODE package for BSA review and onboarding approval.
• Consults with customers regarding financial needs, resolves inquiries, and opens and services checking, savings, credit card, and credit/loan accounts within authorized limits.
• Provides a complete range of Personal Banker services, including opening all types of new accounts and cross-selling bank products and self-service banking solutions such as ATM and Mobile Banking.
• Applies critical thinking and problem-solving skills to identify appropriate financial solutions for new and existing customers.
• Ensures all documentation, disclosures, transactions, and regulatory requirements, including BSA and CIP, are completed accurately, timely, and in accordance with policy.
• Reviews and approves overdrafts and deposits within assigned authority and established policies and procedures.
• Provides general loan information, processes consumer loan applications, and prepares related loan documents for processing.
• Maintains customer records and files in accordance with established policy and guidelines.
• Develops new business by servicing customers, deepening existing relationships, and identifying additional financial needs.
• Actively contributes to banking center and department goals, as well as individual sales and referral goals, by cross-selling and referring customers to bank business partners when more complex needs are identified, including Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management, and Treasury Management.
• Supports banking center operations by assisting domestic customers and the teller line as needed to maintain service flow.
• Participates in the rotating banking center schedules, including the Saturday schedule, and performs assigned opening, closing, and customer-service responsibilities.
• Applies strong attention to detail and procedural discipline to support compliance and risk mitigation.
• Maintains accountability for assigned work and follows all internal controls, security standards, audit requirements, operations policies, and procedures.
• Participates in job-specific training and other Bank training programs, as necessary.
• Maintains current knowledge of internal risk controls and loss prevention, including reporting suspicious or unusual customer activity in accordance with Bank policy.
• Maintains current knowledge of and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
• Maintains current knowledge of all rules,…