Revenue Cycle Supervisor Patient Facing

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The US Oncology Network is looking for a Revenue Cycle Supervisor to join our team at Texas Oncology
. This full‑time position will support the Revenue Cycle Patient Facing for Medical and Radiation Oncology at our 1901 S. 2nd Street clinic in McAllen, Texas
. Typical work week is Monday through Friday, 8:00 AM‑5:00 PM.

As part of the US Oncology Network, Texas Oncology delivers high‑quality, evidence‑based care to patients close to home. Texas Oncology is the largest community oncology provider in the country, with approximately 530 providers in 280+ sites across Texas. Our mission is to make the best available cancer care accessible to all communities, helping patients fight cancer at home with family and friends nearby.

Supervises the day‑to‑day revenue cycle operations to maximize the collection of medical services payments and reimbursements from patients, insurance carriers, financial aid, and guarantors. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and US Oncology’s Shared Values.

• Supervises the daily business functions of the patient visit from point of entry to accurate adjudication of the patients’ accounts. Scope of responsibilities includes appointment scheduling, insurance eligibility processes; charge processing; claim submission and processing; payment processing; collections and accounts receivable management; denial management; reporting of results and analysis; concurrent and retrospective auditing; proper coding; credentialing; customer services relative to revenue cycle;
  
  training and development relative to revenue cycle; analytics, and all other revenue cycle management activities. Resolves escalated and unique revenue cycle issues.
• Responsible for quality work, meeting deadlines, and adherence to the Practices Standard Operating Procedures (SOPs); regularly audits staff’s work to ensure compliance.
• Monthly, prepares revenue cycle financial analysis, including aged accounts. Monitors and assesses business metrics in order to refine processes and improve guides individuals and teams toward priorities; clarifies roles and responsibilities of others; coordinates resources to meet objectives. Cascades goals down to staff’s annual objectives.
• Champions new initiatives; acts as a catalyst of change and stimulates others to change; paves the way for needed changes; manages implementation effectively. Steps forward to address difficult issues; puts self on the line to deal with important problems; takes ownership and accountability.
• Develops, implements, and maintains the Practice’s revenue cycle training materials. Conducts training of SOPs, systems, metrics, government regulations, and etc.
• Responsible for the overall coordination of front office duties to include scheduling, check‑in, and co‑pay/co‑insurance collection.
• Attracts high caliber people, accurately assesses strengths and development needs of employees; provides timely, specific feedback and helpful coaching; provides challenging assignments and opportunities for development. Responsible for interviewing, recommending hires, assessing performance, recommending salary changes, and progressive discipline. Enforces adherence to the Practice's and US Oncology policies.
• Other duties as requested or assigned.

• Associate’s degree in Finance, Business or equivalent OR four years revenue cycle experience required.
• At least four (4) years of medical revenue cycle work experience required with a consistent track record of achieving metrics.
• Two years experience managing, delegating, and following up on work priorities of others is strongly desired.
• Individual must have strong knowledge of medical insurance billing and collections with CPT, ICD9, and HCPC coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc).
• Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint).

The physical demands described here are representative of those that…