IT NOC Lead

IT NOC Offering Lead

The IT NOC Offering Lead is a dynamic, entrepreneurial leader responsible for building, launching, and scaling a high-growth NOC line of business. This is a hybrid role that combines the rapid innovation cycle and agility of a tech startup with operational excellence and revenue generation targets. The leader will drive business development from lead generation to deal closure, manage hybrid global operations (onshore / offshore), and champion the creation of new, market-disrupting service offerings.

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

• Startup & New Offering Development
• Product Innovation:
  Define the vision and roadmap for new NOC service offerings (e.g., AIOps, predictive analytics, specialized cloud monitoring services), from ideation and MVP (Minimum Viable Product) development to full market launch.
• Market Validation:
  Conduct market research, competitive analysis, and client feedback loops to ensure product-market fit for all new and existing services.
• Agile Development:
  Lead agile development cycles for new service features and operational enhancements, embracing rapid iteration and a "fail fast, learn faster" mindset.
• Proof of Concept (POC) Management:
  Manage and execute POCs with lighthouse customers to validate new offerings and refine the service delivery model before general availability.
• Tech Stack Selection:
  Drive the selection and implementation of new, cutting-edge monitoring and automation technologies to support innovative offerings and enhance efficiency.
• Sales & Business Development
• Revenue Generation:
  Drive the growth of the NOC as a distinct line of business by achieving assigned sales targets and increasing the annual recurring revenue (ARR) of NOC services.
• Sales Pipeline & Lead Generation:
  Proactively identify and generate new leads for existing and new NOC service offerings. Build and manage a robust sales pipeline in collaboration with the core sales and marketing teams.
• RFP Management:
  Lead the technical and operational response to Requests for Proposal (RFPs), ensuring compelling, accurate, and competitive proposals are submitted.
• Deal Closure:
  Provide expert technical support during the sales cycle, conducting client presentations, demonstrating service capabilities, and leading technical negotiations to successfully close deals.
• Leadership & Team Management
• Lead, mentor, and develop high-performing, agile teams (onshore / offshore) capable of both stable operations and rapid innovation.
• Define and execute a strategy for building and leveraging both onshore and offshore teams, optimizing for cost efficiency, 24 / 7 coverage, and specialized skill sets within a lean operational model.
• Network Operations & Service Delivery
• Oversee daily NOC operations within a fast-paced environment, ensuring scope, schedule, and quality adherence and alignment with SLAs.
• Ensure continuous monitoring, lead incident response efforts during critical outages, and manage end-to-end service delivery for a diverse client base.
• Other duties as assigned.

• Education :
  Bachelor's degree in Computer Science, Information Technology, Business, or a related field, or equivalent work experience. MBA is a plus.
• 7+ years of experience in network operations or managed services, with at least 3 years in a leadership role.
• Proven track record in B2B sales, business development, or pre-sales engineering related to IT services or managed services is essential.
• Experience managing global or geographically dispersed teams (onshore / offshore).
• Experience in a startup, greenfield project, or new product launch environment is highly desirable.
• Must be able to pass a background check. May require additional background checks as required by projects and / or clients at any time during employment.

• Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
• Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
• Must be self-motivated and able to work well independently as well as on a multi-functional team.
• Ability to handle sensitive and confidential information appropriately
• Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.
• Strong understanding of network protocols, infrastructure (LAN / WAN), security concepts, and monitoring tools.
• Familiarity with emerging technologies like AIOps, cloud monitoring, and automation scripting.
• Exceptional leadership, entrepreneurial spirit, and a proactive, "owner" mindset.
• Superior communication, presentation, negotiation, and client-facing skills.
• Ability to thrive in ambiguity and drive clarity in a fast-paced, high-pressure environment.

• Medical, Dental and Vision Insurance;
  Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent…