Liability Adjuster II

5 days ago – Be among the first 25 applicants

Liability Adjuster II is responsible for managing a caseload of complex liability and coverage claims, including those involving minor bodily injuries. This role requires thorough investigations to gather all necessary facts and a strong understanding of policy language to ensure accurate and timely coverage and liability determinations. While working with a degree of autonomy, the Adjuster collaborates with their supervisor for guidance on more nuanced or high‑exposure cases.

Each day at Assurance America is different, but as a Liability Adjuster II you will:

• Conduct thorough investigations and evaluations of coverage, liability, and damages across all lines of personal automobile insurance.
• Accurately assess exposure and evaluate injury claims fairly, consistently, and equitably based on the facts and extent of damages.
• Negotiate timely and appropriate settlements, ensuring all required documentation is obtained to support proper claim resolution and closure.
• Manage low‑complexity, attorney‑represented injury claims with sound judgement and attention to detail, maintaining compliance with internal guidelines and industry standards.
• Control expenses and adhere to company reserving philosophy by maintaining proper reserves on all pending claims and potential exposures.
• Meet and maintain general file‑handling goals and procedures as outlined by the company, including maintaining a 1:1 closing ratio and status on diary reviews.
• Properly utilize underwriting and policy systems and understand their features and functionality, as needed.
• Attend any available seminars and classes applicable to this position and the skills required to meet the job duties and responsibilities.
• Continually ask questions and have a desire to develop additional skills to better investigate and evaluate claims.

• Excellent communication skills with demonstrative ease with both verbal and written formats.
• Attention to detail and ability to multitask.
• A high degree of motivation and team orientation.
• Direct, results‑driven, and dedicated to the success of the business and each other.

• Minimum three years of experience handling auto claims.
• Minimum two years of experience handling complex liability and coverage issues and unrepresented bodily injury cases.

• Bachelor’s degree or equivalent.
• Non‑standard experience.
• Adjuster’s license in relevant state or the ability to obtain one quickly.
• Bilingual (English‑Spanish).

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to navigate various departments of the organization’s physical premises.

• Premium healthcare plans:
  All full‑time associates and part‑time associates working a regular schedule of 30 hours or more are eligible for benefits including Medical, Dental, Vision, Voluntary Life, Flexible Spending Accounts, and a Health Savings Account.
• Employer‑Paid Benefits:
  We enroll all eligible associates in Group Life and AD&D Insurance, Short‑ and Long‑Term Disability Plans, Employee Assistance Program, Travel Assist, and the Benefit Resource Card which includes Teladoc™, Pet Insurance and Health Advocate.
• Additional Benefits:
  • 401(k) Employer Match:
    All full‑time and part‑time associates over age 21 are eligible to participate. Assurance America will match 100% of the first 4% of an associate’s contributions.
  • Engagement Events.
  • Annual Learning Credit:
    Reimburse for approved educational assistance.
• Time Off:
  • Paid Time Off (PTO), Parental Leave Pay, Volunteer Time Off (VTO), Bereavement Pay, Military Leave Pay, and Jury Duty Pay.

• We are direct, results‑driven, and dedicated to the success of our business and each other.
• We are a diverse group of thinkers and doers.
• We offer many opportunities to grow in our professional skills and career.
• We fight homelessness by directing 5% of our earnings from each policy we sell to organizations that help those in need. We call it our Generous Policy.

We believe the right fit is more important than a checklist. If you have most of what we’re looking for in this role and our culture and mission speak to you,
contact us
. We want to hear from you!