Restaurant Manager - McAllen, TX

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** Restaurant Manager - McAllen, TX
** locations
2205 Nolana Ave McAllen,Texas
3817 Pecan Blvd. McAllen,Texas
620 S. 10th Street McAllen,Texas    time type

Full time    posted on Posted 30+ Days Ago    job requisition idR
0057390    
** Reports To (Title):
** Market Leader
** Department:
** Field Operations  
*
* Job Summary:

** The Church’s Restaurant General Manger is passionate about providing our guests a high quality, value oriented dining experience with friendly, quick, accurate service in a clean and safe environment. The RGM is responsible and accountable for all of the business activities in one restaurant location, specifically to:
* Provide a superior and memorable experience for all guests.
* Achieve sales goals
* Control expenses to budget or better,
* Create an environment where team members are engaged in doing their jobs and encouraged to grow while delivering exceptional service.
* The Church’s Restaurant General Manager direct reports usually include an Assistant Restaurant General Manager and/or Shift Leader). The number of direct reports may vary by location based on total sales volume, sales and geographic location of the restaurant.
** Key Duties/Responsibilities:
*** Creates an in store service environment that exceeds guest expectations with regards to friendly, quick, and accurate service. Builds team understanding and commitment to guest service standards.
* Communicates and follows-up with guests to obtain feedback and identify service and food quality improvement opportunities.
* Assists and resolves all guest complaints in-person or by phone. Apply the “listen, apologize, satisfy and thank” model to all guest complaints.
* Ensures all incoming calls are handled in a prompt, courteous, and professional manner.
* Directs and conducts regular training with team members.
* Provides regular feedback to all team members and identifies areas for improvement.
* Works with direct reports to cross-train and assist in the development of new skills.
* Creates a work place where team members strive to do their best, are rewarded for performance, and have fun.
* Ensures that federal, state and local laws, regulations, and ordinances are practiced and enforced,
* Maintains a clean and safe restaurant for guests and team members.
* Responsible for budgets and makes adjustments as needed.
* Ensures compliance with labor laws.
* Understands, enforces and adheres to all company policies and procedures.
* Maintains restaurant inventory and ensures accessibility and organization.
* Responsible for routine maintenance and repairs on all equipment.
* Prepares and analyzes operation reports
* Performs other duties as assigned.
** Position Requirements (Education, Qualifications, Experience):
*** High school diploma or GED required. Must have (1) years of supervisory experience working in the restaurant industry.
* Successfully complete all training and make a passing score on all applicable tests.
** Position Qualifications/Functional

Skills:

*** Must have a valid driver’s license and proof of valid insurance.  
* Must be able to work a minimum of 50 – 55 hours per week. Must be available to work a flexible shift including weekends.
* Knowledge of all restaurant policies, practices and operational and human resources procedures.
* Knowledge and understanding of labor cost reporting, operating statements, and other business-related reporting.
* Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
* Basic computer skills.
* Knowledge of profit and loss statements
* Ability to implement policies and procedures.
* Skilled in developing employees by coaching, counseling, and building strong work habits.
* Continuously working to improve customer satisfaction.
* Knowledge of recruiting and interviewing potential team members.
* Ability to supervise others.
* Manage conflict resolution.
* Create and maintain a positive work environment.
1. If you’re hungry for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's, we’re not your typical quick service…