Assistant Manager- McColl Rd

• Competitive pay + weekly paycheck

• Hourly Pay + Monthly pooled tips $3-$5 per hr.
  Actual tips may vary based on a variety of factors including location, position, hours, and quality of service.

• Discounts on coffee, food, and merchandise

• Free monthly coffee bag + free staff beverage

• 401(k) plan after 1 year of service (age min 21)

• Short-term disability insurance

• Access to healthcare through ACA

• Paycheck advance access

• Free tax return preparation

• Quarterly performance bonuses + skill-based bonuses

• Must hold a valid Food Managers license

• 3 years - Experience in the specialty coffee, retail, hospitality and/or customer service industries

• Must be 18 year or older

• Must be willing and able to commit to a minimum employment term of at least one year

• Available to work up to 32 hours per week is required

• Available to work weekends both Saturday and Sunday

• Available to work holidays is required

• Available to work day and evening shifts is required

• Ability to effectively plan, organize, and set priorities

• Obtaining barista certification through SCA is preferred

• Must expect to work 4-5 floor shifts per week

• Must be willing to work overtime to cover shifts, including evenings and weekends and/or for special events, as well as generally be "on call" during store hours

• Must have outstanding customer service skills, and an ability to communicate standards of excellent hospitality to others

• Must have demonstrated leadership and managerial abilities, including an ability to effectively delegate tasks

• Must be proficient with a computer and a smart phone, familiar and comfortable with Microsoft Office, etc.

• Must have excellent time management skills and an ability to handle multiple responsibilities at once

• Must be able to lift heavy objects up to 50 lbs. and spend long periods of time on foot

• Must have excellent verbal and written communication skills in English

• Ability to understand and communicate in Spanish is preferred

Assistant managers demonstrate outstanding hospitality skills through the execution of high-quality beverages, customer engagement, excellent product knowledge and superior barista skills. Assistant managers supervise staff and set a superior leadership example for fellow employees by following all policies and procedures. Assistant managers assist the Café Manager with all aspects of the coffee bar’s operations by showing initiative and taking ownership of all areas of the café, ensuring Reserva Coffee Roasters’ standard of cleanliness and hospitality are met.

• Fosters teaming concepts and servant leadership standards

• Oversee proper training of café personnel

• Work to strengthen team members knowledge of Reserva Coffee Roasters brand

• Train new hires in Reserva Coffee Roasters barista concepts

• Teach professional brewing techniques including extraction, pour over, milk steaming, and latte art

• Promotes and practices safe work habits, identifies and resolves workplace hazards and documents any incidents or accidents at the store

• Be “on-call” to cover shifts for no-call/no-shows, handle emergencies, customer issues

• Maintain high quality and consistent product standards

• Maintain a clean, organized and well-stocked environment both behind the counter, in storage spaces, and customer areas and when necessary report anything broken, missing, out of stock, etc.

• Cup and taste coffee and tea regularly to maintain familiarity with product and quality standards

• Stay informed of new coffee availability and attributes

• Act as a key player in the café’s effort to provide amazing customer experiences

• Successful completion of daily and long-term checklists, meeting work quality standards set by Café Manager

• Maintain knowledge of new coffees,…