Sales Associate III - McAllen, TX

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a positive, lasting impression.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve opportunities
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by presenting attire aligned with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor with fashion awareness and knowledge of competition
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Communicates current pricing and promotional strategy to customers
• Discusses product features and builds the sale by leveraging cross-selling skills
• Cross-sells and encourages beneficial product add-ons relevant to the customer’s shopping needs
• Tailors approach to customer needs by reading cues
• Attends to unique and individual shopping needs of each customer
• Works with multiple customers simultaneously and manages time effectively
• Follows up with customers consistently to influence/close the sale
• Flexes personal selling techniques to contribute to store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; adaptable to changing business needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times

• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
• Replenishes inventory on the sales floor as needed
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, maintaining strong organizational standards
• Supports cash-wrap when needed to process purchases, returns, and exchanges
• Efficiently processes customer transactions
• Prepares store by organizing functional areas and maintaining visual merchandising standards
• Drives for results and customer focus; maintains high performance and customer relationships
• Displays creativity, interpersonal savvy, learning on the fly and…