Sprinkler Service Technician

Sprinkler Service Technician

• Diagnoses fire sprinkler system performance through observation, testing and setup.
• Disassembles and reassembles sprinkler systems to perform troubleshooting and preventative maintenance.
• Operates hand tools, power tools, gauges and measuring equipment to perform service to the system.
• Completes work orders, task lists and documents to verify work performed as needed to conform to customer invoicing requirements.
• Documents invoicing data based on hours worked and materials or equipment used to perform the service.
• Explains the service charges and work performed to the satisfaction of the customer.
• Reconciles work order documents, vendor packing slips and weekly timesheets for supervisor review.
• Other duties as assigned.

• Believe in, live, and support our mission statement, core values, and business plan daily.
• Safety first.
• Ensure timely and complete submittal of JSAs, toolbox talks, audit forms, etc.
• Ensure timely and accurate incident and accident reporting.
• Hold yourself accountable for all safety initiatives.
• Hold yourself accountable for safe driving of company vehicles.
• Ensure awareness and support of stop work authority.
• Complete all training requirements – safety, certifications, etc.
• Submit accurate timesheet: job numbers/names, OT and travel pay, completed on time; support transition to electronic timesheet submittal.
• Ensure all required documents are complete, accurate, and professional, with required signatures.
• Ensure proper inventory management – review, update, and approve packing slips; submit timely, proper material management.
• Ensure proper maintenance and care of equipment – trucks, lifts, tools, etc.
• Keep job sites clean and organized.
• Ensure production efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent.
• Support and ensure adherence to company SOPs – purchase orders, change orders, etc.
• Timeliness – at the job on time; attendance; communication with supervisor; paperwork.
• Ensure customer satisfaction and respond to customer satisfaction survey feedback and improvement opportunities.
• Maintain quality control (i.e., reduce the need for return trips and warranty work).
• Maintain a professional appearance.
• Communicate effectively and professionally within the department and with internal and external customers.
• Teamwork – maintain positive interactions within your team, local office, etc.
• Actively participate in required team meetings.
• Ability to work overtime, out of town or on‑call as needed.

• High school diploma or equivalent (GED).
• Ability to maintain ongoing required continued education, professional licenses and/or certifications as required by the position.
• Diagnostic ability as demonstrated through prior experience and/or training.

• Minimum of five (5) years relevant work experience, including service experience on wet, dry, pre‑action and deluge sprinkler systems.

• Ability to maintain proper documentation on provided electronic device for work performed.
• Ability to meet requirements of company vehicle driving policy which includes a valid driver’s license and a motor vehicle record in good standing.
• Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements.
• Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment.
• Ability to effectively communicate with peers, supervisors and the customer.
• Good math, verbal, written skills as well as good interpersonal skills.
• Basic to moderate computer skills are desired.
• Ability to read blueprints and schematic drawings.
• Ability to follow specific directions (written/verbal), perform a changing variety of duties, repeat tasks of short duration according to a set procedure and work within precise limits and standards of numerical accuracy.
• Ability to meet customer requirements and maintain an acceptable customer satisfaction rating.

• Mid‑Senior level

• Full‑time

• Information Technology
• Construction (Industry)