Rhodes Maintenance Technician

Description

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas.

Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine’s Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas.

Rhodes was founded in the early 1990’s as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work.

Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team! You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.

Benefits of being a part of our Team include:

• Competitive Compensation including Bonus & Profit-Sharing Programs
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Employee Home Purchase Rebate Program
• Employee Assistance Program (EAP)

Role Mission: As a Rhodes Maintenance Technician at Rhodes, you will perform general maintenance, pest control and preventive maintenance for our Rental Communities, with best-in-class customer experience in mind. This position works closely with their Rhodes Living team members serving in the Property manager role and leasing manager role while reporting directly to the Director of Rhodes Home Service. Annually our rental homes have 4 preventive maintenance visits (Pest control and Air Filter Changes), 5 turf treatments, and 1 post move in walk through to make sure our tenants have the best rental experience possible.

Along with performing these prescheduled visits this position leads in taking care of our work order requests from our tenants and managing unit turns. These can range from small plumbing repairs, sheet rock repair, electrical, HVAC, emergencies and managing professional trade partners when needed.

Measured Performance Goals:

• Average Days to close Work Orders
• % Route Completion for Pest and Turf Treatments
• Net Promoter Score (Customer Satisfaction)
• Average cost per Work Order
• Work Order Entered Ratio

Accountabilities:

General Maintenance & Repairs:

• Inspect homes for signs of damage or repairs needed during routine pest control visits
• Complete general home repairs including but not limited to:
• Small sheetrock and paint touch-ups
• Basic electrical, plumbing, and HVAC troubleshooting
• Minor general repairs around the property
• Coordinate with and supervise subcontractors for larger repair needs
• Collaborate with the property manager to complete assigned work orders efficiently

Pest Control Services:

• Conduct monthly pest control routes and turf treatments
• Identify pest types including: rats, termites, snakes, wasps, ants, spiders, mosquitoes, and bed bugs
• Inspect properties to locate potential infestation sites and determine appropriate treatment
• Apply pest control solutions (chemical, powder, granules) safely and effectively
• Follow all safety procedures for application and reentry
• Use proper protective gear and equipment during treatments
• Provide termite pretreatments and residential pest control services

Client Interactions and Communication:

• Build and maintain strong, positive relationships with clients
• Provide recommendations to help clients prevent future pest or maintenance issues
• Communicate directly with the client…