SMRMC -HIM Clerk-Health Information Management

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The Health Information Management Specialist/Clerk provides exceptional customer service to all Southwest Health consumers, visitors, and internal staff. In this essential role, you support the daily operational functions of the HIM department to ensure accurate, efficient, and compliant management of health records. The position focuses on record processing, workflow monitoring, quality assurance, release of information support, and assisting staff with HIM systems and processes.

The Specialist ensures department performance standards are met while maintaining compliance with organizational policies, state and federal regulations, and HIPAA privacy laws.

• Perform customer care duties to all Southwest Health consumers, visitors and staff in a positive, timely and appropriate manner.
• Demonstrate the ability to organize, set priorities and manage multiple tasks so that daily workload is completed.
• Possess the ability to adapt to rapidly changing environment.
• Perform medical record duties with established procedural guidelines.
• Demonstrate role accountability.
• Demonstrate proficiency in Health Information Management processes.
• Answer the phone in a courteous manner.
• Exemplify Southwest Health ’s mission, values and organizational expectations.
• Must be able to deal with consumers, visitors and staff in a crisis situation.
• Follow all regulations and policies.
• Adhere to dress code, appearance is neat and clean.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled, completes work within designated time.
• Wear personal identification while on duty, uses computerized punch time system correctly.

• High school graduate or equivalent combination of education and experience

• 1–3 years of HIM, medical records, or healthcare operations experience preferred.
• Experience with EHR systems (Epic, Cerner, Meditech, etc.) is strongly preferred.
• Familiarity with HIPAA, documentation standards, and healthcare workflows.

• Attention to Detail:
  Demonstrate strong accuracy and thoroughness in processing and reviewing medical records.
• Organizational
  
  Skills:
  
  Efficiently manage, prioritize, and organize a high volume of health information and workflow tasks.
• Computer Proficiency:
  Skilled in the use of computers, Microsoft Office, and Health Information Management (HIM) software tools, including EHR systems.
• Communication
  
  Skills:
  
  Communicate clearly and professionally with healthcare providers, patients, and internal staff.
• Knowledge of Medical Terminology:
  Understand common medical terms, abbreviations, and documentation standards.
• Ability to Work Under Pressure:
  Perform effectively in fast‑paced environments, meet deadlines, and handle multiple tasks simultaneously.
• Confidentiality & Judgment:
  Maintain strict confidentiality of Protected Health Information (PHI) and demonstrate sound decision‑making.
• Problem‑Solving
  
  Skills:
  
  Identify issues, evaluate options, and implement effective solutions to support HIM operations.

• Entry level

• Full‑time

• Management and Manufacturing
• Hospitals and Health Care

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