Customer Care Representative - Bilingual

Customer Service Representative

Required Skills & Experience Excellent track record of resolving customer inquiries and providing service in a manner that fosters customer relationships and promotes customer satisfaction
* Ability to formulate well-written professional responses that provide first contact resolution
* Good working knowledge of , OCC, and the OCC Support Tool
* Excellent track record of managing time and attendance
* Must be able to multi-task well, while paying attention to the details
* Excellent listening skills with the ability to empathize with customers, effectively reducing tension, and managing conflict
* Excellent analytical and problem-solving skills with the desire to do what it takes to resolve the customer's concern
* Exceptional grammar and typing skills
* Good computer, technical, troubleshooting skills
* Consistent positive, enthusiastic, "can-do" attitude
* Ability to identify and suggest process simplifications
* Takes ownership and exhibits initiative
* Confident working independently and within a team environment
* Handle customer requests in a timely, professional manner to ensure first contact resolution
* Contribute to a learning environment by providing direct feedback for customer service standards and policies

Day-to-Day

* In our state-of-the-art service center that serves 2.4 million customers, you will work with our external customers and our internal teams to:

• Process service orders, emergency outages and billing inquiries
• Initiate transferring and disconnection of electric service
• Inform customers of Georgia Power efficiency programs
• Collections
• Products and Services

Job Description High school diploma or equivalent

College degree is a plus Customer Service experience required Chat experience is a plus Spanish language proficiency is mandatory for 10% of service