Customer Service Coordinator

Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world’s leading home appliance brands. If you’re a strong communicator with a background in logistics customer service — and thrive on problem-solving and building positive relationships — we want to hear from you.

• Location:
  
  Onsite – 195 King Mill Rd McDonough, GA 30253
• Schedule:
  
  Monday-Friday (8:00 AM-5:00 PM)
• Compensation:
  This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $17.00-$19.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits:
  Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation:
  Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

• Location:
  
  Onsite – 195 King Mill Rd McDonough, GA 30253
• Schedule:
  
  Monday-Friday (8:00 AM-5:00 PM)
• Compensation:
  This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $17.00-$19.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
• Benefits:
  Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation:
  Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

As a Customer Service Coordinator, you’ll be the first point of contact for Whirlpool customers and installers — managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you’ll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST’s internal teams.

From performance tracking to problem resolution, you’ll help deliver on CRST’s promise of safe, reliable, and responsive service.

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record, track, and escalation issues to Whirlpool and CRST managers when necessary
• Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans, service order updates, and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear, empathetic communicator who listens and responds effectively
• Detail-oriented with strong follow-through on documentation and service updates
• Positive,…