Traveling Customer Service Manager

The Traveling Customer Service Manager provides hands‑on management support across multiple multifamily communities within an assigned area. Working under the direction of the Regional Director, this role travels between properties to fill coverage gaps, support onsite teams, and maintain consistent operations and resident service. The Traveling Customer Service Manager steps in where needed, including during staffing transitions, lease‑ups, turnarounds, and periods of high activity, to keep daily operations running smoothly, support leasing and occupancy goals, and ensure a positive experience for residents and team members.

The essential functions include, but are not limited to the following:

• Travel between assigned properties to provide onsite management coverage and support daily operations during staffing vacancies, leave periods, transitions, or periods of high activity.
• Serve as a point of contact for residents at assigned properties, responding to inquiries, service requests, and concerns with professionalism and a customer-first approach, and escalating matters to the Regional Director as needed.
• Support onsite teams with leasing activities, including tours, lead follow‑up, application processing, move‑ins, move‑outs, and renewals, to help meet occupancy and retention goals.
• Conduct property walk‑throughs to assess curb appeal, unit readiness, and overall property condition; identify maintenance needs and coordinate follow‑up with maintenance teams.
• Monitor property performance indicators, including occupancy, leasing activity, delinquency, and work order status, and report observations and concerns to the Regional Director.
• Assist with rent collection and delinquency follow‑up in accordance with company procedures.
• Train, coach, and support onsite staff on company policies, procedures, systems, and customer service standards.
• Support lease‑up, renovation, and turnaround efforts, as well as the onboarding of newly acquired communities, as directed by the Regional Director.
• Stay informed on local market conditions, competitor properties, and resident expectations, and share insights to support leasing and service improvements.
• Ensure compliance with company policies, Fair Housing regulations, and other applicable laws at each property supported.
• Support community initiatives, resident events, and outreach efforts that foster a positive and welcoming environment.
• Provide feedback and recommendations to the Regional Director on operational improvements and the resident experience.

The Traveling Customer Service Manager provides hands‑on management support across multiple multifamily communities within an assigned area. Working under the direction of the Regional Director, this role travels between properties to fill coverage gaps, support onsite teams, and maintain consistent operations and resident service. The Traveling Customer Service Manager steps in where needed, including during staffing transitions, lease‑ups, turnarounds, and periods of high activity, to keep daily operations running smoothly, support leasing and occupancy goals, and ensure a positive experience for residents and team members.

The essential functions include, but are not limited to the following:

• Travel between assigned properties to provide onsite management coverage and support daily operations during staffing vacancies, leave periods, transitions, or periods of high activity.
• Serve as a point of contact for residents at assigned properties, responding to inquiries, service requests, and concerns with professionalism and a customer-first approach, and escalating matters to the Regional Director…