Customer Service Representative

Qualified Staffing is seeking a full-time Customer Service Representative to support operations for client in McDonough, GA.

Schedule:

Mon-Fri 8am-5pm

Pay: $15.00 per hour

• Communicate effectively with clients and healthcare providers, including interpretation if bilingual
• Maintain patient confidentiality and comply with HIPAA guidelines
• Schedule and confirm appointments, follow communication scripts, and reschedule missed appointments
• Assist clients with intake forms and navigating available services
• Handle all client inquiries with professionalism and care
• Collect payments, reconcile daily funds, and enter client data accurately into the system
• Support front desk operations and adapt to changing procedures
• Serve as a liaison and advocate for patients when needed
• Stay current on medical terminology and procedures
• Maintain an organized and efficient work environment

• High School Diploma or GED required.
• At least two years of administrative or clerical experience.
• Strong customer service skills and proficiency in Microsoft Office.
• Experience in a medical or public health setting is a plus.
• Bilingual (Spanish) is preferred but not required.

All candidates must meet immunization requirements at their own expense prior to onboarding. Immunizations must be completed within 24 hours of onboarding and include:

• 2 doses MMR or laboratory proof
• 1 dose of Tdap
• Recent TB skin test (or chest X-ray if previously positive)

• Weekly pay
• Referral bonuses
• No fee to applicants!
• We offer a benefits package including healthcare, vacation, holiday pay, and 401K!