Supervisor, DC Operations, Receiving; B-Shift

Supervisor, DC Operations, Receiving (B-Shift)

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Overview

The role focuses on supervising daily operations and a team within a Distribution Center (DC) to ensure timely and accurate processing of orders while maintaining safety and efficiency. The position reports to the Manager, DC Operations.

• Operations & Workflow Management
• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets
• Monitor KPIs such as accuracy, throughput, and efficiency; take corrective action as needed
• Collaborate with inventory control and cross-functional teams to ensure seamless material flow and stock accuracy
• Maintain compliance with company policies, safety regulations, and industry best practices
• Promote and maintain a 5S culture with organizational and process improvement initiatives
• Prepare and present reports on operational metrics, challenges, and improvement strategies
• Facilitate effective communication across all levels of the organization and across departments
• Collaborate with partners such as transportation, inventory control, and customer service to resolve issues and streamline operations
• Identify and implement process improvements to enhance efficiency and reduce waste
• Challenge the status quo using data and insights to refine workflows
• Address operational challenges with practical solutions to ensure seamless execution across departments

• People Management & Leadership
• Lead, train, and mentor employees to enhance performance and development
• Conduct performance evaluations, set expectations, and provide coaching to drive success
• Monitor attendance, productivity, and policy adherence; address performance issues promptly
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions
• Foster a positive, collaborative work environment that encourages continuous improvement
• Ensure all employees are informed of policies, safety protocols, and performance expectations
• Encourage innovation and a culture of problem-solving

• Additional Department Specific Requirements
• Inventory Control: supervise and support the team to achieve inventory accuracy through cycle counting, auditing, and reconciliation
• Packing: supervise and support the team in preparing orders for shipment, including verification, packaging to brand standards, quality control, and timely shipment
• Picking & Replenishment: supervise and support efficient order picking, inventory restocking, and workflow optimization
• Receiving: supervise and support unloading, inspection, and put-away of inbound inventory while maintaining quality and safety standards
• Returns: supervise and support processing of returned merchandise, including inspection, restocking, and disposition decisions
• Shipping: supervise and support on-time and accurate order dispatch, carrier coordination, and compliance with shipping requirements

• Qualifications
• H.S. Diploma/G.E.D. required;
  Bachelor's Degree preferred
• 3+ years of related distribution experience; 1+ year of management/leadership
• Experience with automation in a high-volume/high-value DC is a plus
• Strong leadership and ability to motivate for high performance
• Strong interpersonal skills and cross-functional collaboration
• Proficiency in warehouse management systems and Microsoft Office
• Excellent organizational and problem-solving skills
• Excellent verbal and written communication; strategic and tactical thinking
• English proficiency (speaking and understanding)
• Physical ability to lift up to 35 lbs and to walk/stand for extended periods
• Flexibility to work nights and weekends as needed

The Distribution Center (DC) Team is an exciting and collaborative group where innovation meets a personal touch. We focus on three key pillars: developing admired leaders & high-performing teams; creating a great employee experience; and performing with excellence. If you re looking for a place where your efforts make a real impact, the DC Team is the perfect fit for you.

• Adaptable: we change before we have to
• Entrepreneurial: we own it
• Collaborative: there s no "I" in Tory
• Client & Brand Focused: we put ourselves in Tory s shoes
• Live the Values: we show up for each other
• Functional Expertise: we re constantly learning and growing

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to age, race, creed, color, religion, national origin, sex, pregnancy, sexual orientation, gender expression, military status, marital status, genetic predisposition or disability. We will consider qualified applicants with criminal histories in accordance with applicable law. We also comply with local fair chance ordinances where applicable.

Tory Burch is…