Outbound Operations Manager

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S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper‑fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.).

At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world‑class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t‑shirt distributor to a leading, multi‑billion‑dollar value‑added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability.

The Distribution Center Outbound Operations Manager is responsible for overseeing the automated outbound operations (goods to person) within a distribution center. This role involves managing the efficient and timely processing of customer orders, coordinating the picking, packing, and shipping processes, and ensuring all outbound activities align with company standards and customer expectations. The manager will lead a team of supervisors, leads, and associates to achieve operational goals, while driving continuous improvement in productivity, quality, and safety.

Monday - Friday (2PM - 10:30PM), Full Time, Exempt

Salaried: $102,000 - $120,000 (based on experience)

ONSITE: 225 Midland Court - McDonough, GA 30253

• Direct and manage all outbound operations, including order picking, packing, and shipping activities.
• Ensure timely and accurate processing of all outbound shipments to meet customer delivery expectations.
• Develop and implement operational procedures and policies to enhance productivity, quality, and safety.

• Lead, coach, and develop a team of supervisors, leads, and associates to achieve performance objectives.
• Foster a positive work environment, promoting teamwork, employee engagement, and open communication.
• Monitor team performance, providing regular feedback and conducting performance evaluations.

• Identify opportunities for process improvements and implement best practices to enhance efficiency and reduce operational costs.
• Utilize data and metrics to drive decision‑making and track progress on key performance indicators (KPIs).
• Collaborate with other departments, including inbound, inventory control, and customer service, to streamline processes and resolve issues.

• Ensure compliance with all safety regulations and company policies, promoting a culture of safety within the outbound operations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Address any safety incidents or concerns promptly and thoroughly.

• Maintain high standards of customer service, ensuring that all outbound shipments meet quality and delivery requirements.
• Address and resolve any customer complaints or issues related to outbound operations.
• Collaborate with the customer service team to enhance the overall customer experience.

• Manage labor, equipment, and supply budgets for outbound operations.
• Optimize resource allocation to achieve cost‑effective operations.
• Prepare and present reports on operational performance, budget adherence, and improvement initiatives.