Operations Manager

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3 days ago – Be among the first 25 applicants

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customers’ needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business.

We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Multiple shifts open

• You will develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunity to improve the Warehousing (FC) productivity. You’ll command a strong senior presence, and build a team of high performing Operations Managers.
• Partner closely with a variety of groups company-wide, including transportation, data integration, warehousing, inventory planning, engineering and others to coordinate cross-functional projects.
• Monitor and drive key service level metrics for fulfillment to ensure that we are providing excellent customer experience and delivering on our promise.
• Contribute to the development of new tools, processes and technology which make our teams more efficient and effective.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• You’ll manage, coach, develop team of Operations Managers.
• Manage multiple priorities in a face-paced environment with effective communication and thorough follow through.
• You’ll establish sound process improvement initiatives that drive year over year improvement, as well as streamline and optimize day-to-day operations.
• Regularly communicate performance trends and improvements to senior management and leadership.

• A Bachelor’s Degree or a strong degree of operational experience in a similar role.
• 5-10+ years of e-commerce, supply chain, operations, or management consulting experience.
• Articulate and persuasive communication skills, both written and verbal.
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly growing company.
• Able to hit the ground running – a confident, entrepreneurial self-starter with the ability to manage and prioritize projects to delegate tasks appropriately.
• Demonstrated senior presence, recognized as an effective manager. Adept at communicating up and down and at pivoting approach depending on the audience’s needs. Experience managing others preferred.
• Analytical ability necessary to gather and interpret data to further develop, recommend and implement solutions.
• Innovative and creative problem-solving skills – dissect and determine root causes of problems, and implement solutions.
• A track record of taking on big challenges and delivering despite obstacles and limited resources.
• Experience in business and data analytics, Excel, SQL.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career.

If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely…