Retail Keyholder; Store

Overview

Join to apply for the Retail Keyholder (Store 4787) role at Game Stop

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• With moderate supervision, assist the store management team in executing and supervising all store activities. Provide best-in-class guest service, greet guests, respond to questions/concerns promptly and courteously, assist guests in meeting their video gaming needs, inform guests about promotions and the trade-in program, and cultivate guest loyalty.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the POS system while ensuring top-notch guest service.
• Address guest comments or questions in person or by phone, ensuring prompt, courteous, and professional responses.
• Promote Game Stop’s guest benefits such as title reservations and the Pro Rewards loyalty program.
• Maintain a clean, organized store and ensure store fixtures and equipment are in proper working order. Ensure restrooms and other areas are clean and merchandised per guidelines.
• Complete Omni-Channel orders daily.
• Safeguard company assets through inventory control and loss prevention practices, including scam awareness and safe banking practices as required.
• Conduct store inventory counts, stock merchandise on shelves and fixtures, and move products from stock to selling floor to ensure representation and organization.
• Assist in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count and reconcile daily POS totals; complete closeout paperwork and bank deposits following established guidelines.
• Check shipments for discrepancies and record findings in the POS system; report discrepancies to management as needed.
• Process defectives/recalls and stock pulls, ensuring labeling and packing lists are correct.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Adhere to Game Stop policies and procedures and follow opening/closing procedures.
• Observe associate performance and provide timely feedback to store management.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment; meet performance expectations for attendance and grooming.
• Operate the POS system and complete required paperwork; basic math and alphabetical skills.
• Self-motivation and ability to work as a team; problem-solving skills and good judgment.
• Follow written, oral, or diagram instructions; deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week availability.
• Physical ability to bend, stoop, reach, climb ladders, and lift merchandise up to 30 lbs; stand/move for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to essential duties, qualifications, and/or key job skills. Equal employment opportunities statements apply as described in the boilerplate.

Benefits: Full-time store positions at Game Stop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions may also be eligible for a bonus and/or other incentives.

Compensation
$8.50 - $11.25

• Associate

• Full-time

• Sales and Business Development

• Retail