Customer Service - Photography Scheduling Department

Administrative Customer Service

We are seeking a detail-oriented Administrative Customer Service & Billing Coordinator to support daily office operations. This position is responsible for customer communications, payment processing, billing administration, record maintenance, and general office support. The ideal candidate will possess strong organizational skills, excellent customer service abilities, and a high level of accuracy when handling financial transactions and sensitive information.

Responsibilities:

• Process work orders, customer payments, mobile deposits, credit card batches, and daily billing reconciliations accurately and timely.
• Respond to customer inquiries via phone, voicemail, email, and live chat while maintaining detailed account documentation.
• Monitor billing accounts, payment activity, reports, and hold accounts to ensure timely follow-up and resolution.
• Assist with ACH payment setup, scheduling support, mail distribution, and maintaining tax-exemption certificates.
• Maintain organized filing systems, protect confidential information, and ensure office security procedures are followed.

Qualifications:

• Previous experience in customer service, administrative support, billing, accounts receivable, or a related office environment.
• Strong attention to detail with the ability to accurately process payments and maintain records.
• Proficient with computer systems, email communication, and data entry functions.
• Excellent verbal and written communication skills with a professional customer-focused approach.
• Ability to prioritize multiple tasks, handle confidential information, and work independently.

Benefits:

• Medical Plan
• Dental Plan
• Vision/Eyewear plan
• IL Paid Leave Hours
• 401k
• Life insurance
• Prescription drug reimbursement
• Short-term disability
• Referral bonuses