Manager, Partner Relations

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Follett Content Solutions has been a trusted partner for educators since 1873! We support educators that touch more than 45 million students worldwide. Follett Content Solutions helps build a diverse collection of print and digital resources to support every student. We are currently hiring for a Manager, Partner Relations. This position is a full-time exempt position located in McHenry, IL. The pay range for this position is $71,000.00 - $85,000.00.

We offer a hybrid work schedule with 3 days in the office (Monday, Tuesday & Thursday) and 2 remote days (Wednesday & Friday). We will consider remote for the right candidate. We offer an array of benefits, to see those benefits .

Any pay range disclosed is based upon a combination of neutral factors such as required qualifications, experience, education, skill, training, certifications, seniority, etc. Follett Content Solutions reserves the right to provide any successful candidate a salary at the most appropriate level set as a result of such candidate’s qualifications, experience, education, skill, training, certifications or seniority.

• Identify and review potential opportunities.
• Conduct bi‑annual business reviews.
• Reserve marketing based on upcoming titles.
• Negotiate growth incentives, increased discounts, volume discounts, and specialty lines participation that improve overall profitability for Follett.
• Lead Partner Management on strategic business initiatives and collaborate with cross‑functional teams including curation, merchandising, inventory, IT, finance, and operations.

• Build and maintain strong, collaborative relationships with partners, acting as a trusted advisor and primary point of contact.
• Manage contract negotiations and agreements, working closely with internal stakeholders and the legal team.
• Analyze partner performance using data and reporting, track key performance indicators, marketing spend, and provide actionable insights.
• Address and resolve issues and escalations that may arise during the partnership cycle.
• Collaborate with the Director to negotiate terms to meet blended gross margin targets and analyze compliance with top trade terms requirements seasonally.
• Pursue special product opportunities to enhance customer experience and differentiate from competitors.
• Analyze current product lines for cross‑sell potential into various business lines and participate in strategic teams to address channel needs and challenges.
• Communicate marketing opportunities related to these initiatives with broader team and reserve relevant placements for key publisher partners.
• Facilitate chargeback process/reporting with the mainframe and merchandising team(s).
• Participate in ONIX onboarding meetings as the Partner Management liaison to ensure partner and team needs are represented.
• Oversee publisher updates and manage changes in the vendor file, maintaining accurate records.
• Support non‑Key Vendor requests as time allows to ensure compliance with company standards.
• Manage research requests within Salesforce, distinguishing between data‑related requests and partner management tasks.

• 7-10 years of experience.
• Previous experience coordinating with external vendors, partners, or clients, ideally involving scheduling, resource intake, or data submission processes.
• Experience handling metadata and working with data protocols such as ONIX.
• Proficient in Microsoft products and quick learner of new technology.
• Excellent communication and interpersonal skills.
• Proficiency in Salesforce or similar CRM systems.
• Background in managing contracts and agreements, including maintaining contract repositories and tracking renewal dates.
• Basic marketing experience to support vendor marketing campaigns.
• Experience vetting, setting up, and onboarding new vendors or partners.
• Proven ability to work effectively with internal teams, including data management, partner managers, and sales operations.
• Experience generating reports on workflows, managing data submissions, or tracking operational efficiency metrics.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, without regard to race, color, religion, national origin, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law. As an Equal Opportunity Employer, we are committed to providing reasonable accommodations to job applicants with disabilities. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email or phone.

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Phone:  x45130

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