Shelter Support Specialist

Job Details

Job Location: Chapel/ PADS- 444 - McHenry, IL 60050

Salary Range: $15.75 - $15.75 Hourly

The Shelter Assistant is responsible for providing shelter services, maintaining the safety and security of the shelter and enforcing shelter policies during assigned shift.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

• Utilize knowledge of PADS policy and procedure to maintain services and safety of the shelter.
• Oversee shelter services including access to lockers, sleeping rooms, sitting/rec areas inside and outside, showers, dining area, meals and laundry.
• In collaboration with case management staff, assist clients with life skills training.
• Assist in keeping the shelter clean, including doing shelter laundry.
• Answer incoming phone calls.
• Works effectively with a diverse population of people and demographics, including people who have mental health, physical health and substance abuse diagnosis and related needs/behaviors.
• Maintain professional, calm, objective judgement in handling disputes between clients, encountering challenging behaviors and deciding steps to be taken to manage the dynamic between people living in an emergency shelter.
• Able to manage multiple requests or situations and triage/prioritize those that must be dealt with immediately.
• Able to determine when to call crisis or 911 when needed.
• Write SIRs when necessary.
• Understands and follows appropriate policies, procedures, rules, and regulations. Assist with program supply monitoring, ordering and stocking.
• Monitor shelter security including parking lot, surveillance cameras, doors, etc.
• Build professional rapport with clients, observing objective boundaries at all times, while assisting clients in building skills in their recovery, resiliency, and independence.
• Be able to use nonviolent crisis intervention methods to de‑escalate verbally and potentially physically escalated clients.
• Respect the privacy, confidentiality and property of clients.
• Maintain ethical and professional boundaries.
• Keep and maintain appropriate and required records.
• Regular, reliable, predictable attendance.
• Performs all other duties as assigned by Supervisor.

Education: High School Graduate or General Education Degree (GED):
Required

Experience: Previous experience preferred.

Computer

Skills:

Microsoft Office, Word, Excel, Outlook.

Certifications & Licenses: N/A.

Other Requirements: Must have and maintain a valid driver's license. Ability to use phone, fax, copier, and file required.