Behavioral Health Navigator - McKeesport

Behavioral Health Navigator I - UPMC Mc Keesport

Join to apply for the Behavioral Health Navigator I - UPMC Mc Keesport role at UPMC

We are hiring a full-time Behavioral Health Navigator I to support UPMC McKeesport! The incumbent will assess and navigate patients and families in need of psychiatric services in the emergency department. Responsibilities include completing psychiatric assessments, creating safety and discharge plans, coordinating care with ED and consult teams, and documenting all dispositions and referrals to outpatient services.

UNDERGRADUATE & GRADUATE (IF APPLICABLE) TRANSCRIPTS MUST BE INCLUDED WITH YOUR APPLICATION*

• Meet standards for documentation and complete all required paperwork, including psychiatric evaluation and commitment paperwork.
• Utilize DSM‑V to develop provisional diagnoses.
• Apply knowledge of mental health laws and review inpatient commitment for accuracy, competencies and proper time frames.
• Identify insurance programs, processes and obtain authorizations as needed.
• Participate in interdisciplinary activities such as staff meetings and committees.
• Maintain competency requirements.
• Use technology to assess and plan patient delivery for disposition and referral.
• Take a sizable volume of calls and disposition callers efficiently.
• Follow outpatient scheduling or referral documentation guidelines.
• Respond rapidly to appointment or inpatient admission requests through email, phone, or voicemail.
• Review and summarize patient information for admissions to a behavioral health unit and triage patients for appropriate placement.
• Verbalize cases to physicians and others.
• Demonstrate triage and assessment skills for medical necessity or appropriate outpatient clinic.
• Provide accurate, timely information to coworkers, physicians, outside agencies in a professional and courteous manner.
• Access social systems, provide resource‑specific information, initiate contacts and facilitate patient/family acceptance of referrals.
• Maintain a Bachelor's Degree in Psychology, Counseling or Social Work with one‑year of mental health direct care experience or a master's degree in related fields.
• Respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
• Identify problems, implement resolution, and reassess situations.
• Exhibit excellent interpersonal relations and professional communication.
• Collaborate within multidisciplinary teams.
• Work under stress, unpredictable patient flow, in a sometimes‑crowded environment.
• Demonstrate a warm, friendly, caring and hospitable personal disposition toward patients and colleagues.
• Show openness and willingness to learn.
• Maintain a flexible rotating shift schedule.
• Consistently deliver services with an excellent attitude.
• Work in a managed care environment.
• Possess medical and medication safety knowledge.

• Cardiopulmonary Resuscitation (CPR)
• Comprehensive Crisis Management (CCMC)
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran