Call Center Customer Service Representative in McKinney

Call Center Customer Service Representative in Mc Kinney

At Benjamin Franklin Plumbing, we are a trusted leader in providing high‑quality plumbing services to our community. We are looking for a dynamic and dedicated Call Center Customer Service Representative to join our growing team and help us deliver top‑notch service.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Ensure appropriate changes are made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customer service complaints by referring and assigning to the Task Manager for call back.
• Complete booking forms, prepare change of address records and issue service order requests using computers.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for requested services, quote trip charges and arrange for billing.
• Contact customers to respond to inquiries or to notify them that the plumbers are on route.
• Solicit sales of new or additional services or product offerings.
• Review claim adjustments with dealers, examining parts claimed to be defective and approve or disapprove dealer claims.
• Recommend improvements in products, service, or membership to prevent future problems.
• Must be extremely detail oriented and able to accurately process transactions.

• High school diploma or general education degree (GED).
• One (1) year of previous call center, customer service, or dispatch experience preferred.
• Ability to give full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Ability to work with Microsoft Office (Word, Excel and Outlook) and other company provided software with minimal supervision.
• Ability to work on desktop computers and phone system.
• Ability to speak and communicate with others to convey information effectively.
• Ability to apply critical thinking skills of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Possess a service orientation by actively looking for ways to help people.
• Ability to persuade others to change their minds or behavior.

• Forty (40) hours per week with the ability to work a flexible schedule with overtime opportunities (day/evening/weekend/holiday) as needed.
• Availability to work nights and weekends may be required.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected class.