Program Coordinator

8:00am until 5:00pm CST

Remote - United States
This position is fully remote and open to candidates who reside and are authorized to work anywhere in the United States.

The Account Coordinator plays a critical role in supporting the IC S Account Management team by assisting with day-to-day department operations and contributing to successful program performance. In addition, the Account Coordinator will help identify process improvement opportunities and participate in implementing operational and program enhancements.

• Responsible for gathering and analyzing data needed by clients and providing meaningful and accurate assessments.
• Contributes to the creation, documentation and maintenance of standard operating guidelines, procedures, templates and tools.
• Prepares client business review presentations, maintains program documentation such as statements of work, and manages all annual client fee schedule cost adjustments.
• Looks for opportunities to standardize and simplify documentation and procedures across programs.
• Constructs monthly client dashboards.
• Assist Account Managers with order management, sample programs and resolving client and customer issues/concerns.
• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.

• Normally requires a minimum of four (4) years progressively responsible and related experience.
• Excellent customer service and relationship-building skills.
• Good analytical, organizational and problem-solving skills.
• Capable of evaluating business problems and applying experience and knowledge to identify appropriate and effective solutions.
• Ability to simultaneously manage multiple projects diverse in scope and complexity.
• Excellent oral and written communication skills;
  Good presentation skills.
• Ability to resourcefully gather, analyze, interpret and distill data and provide comprehensive assessments.
• Interact frequently with interdepartmental associates and management to implement solutions that are often time-sensitive.
• Proficient in Microsoft Office Suite, especially Excel, PowerPoint, Word and Outlook.

• Working knowledge of third-party logistics, warehousing or supply chain support services.
• Experience serving in a client or customer service capacity, or relevant client-facing experience
• Adept at using or quickly learning various ERP, CRM and reporting systems, including Salesforce, ASW and BaaN.
• Accustomed to following standard departmental and operational procedures, including robust quality measures.
• Ability to manage competing priorities effectively
• Ability to collaborate effectively with different work styles and personalities

• Bachelor's degree in business, operations, agriculture, animal science, customer service, or a related field, or equivalent experience required.

• Less than 2 years of experience in customer service, customer operations, administrative support, service processing, or a related field required.

• Background in customer service, contact center operations, CRM systems, or operational support preferred.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral…